Compassionate Family Care Coordinator

the original; Brisbane; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Full-time permanent

Competitive hourly rate

Weekday daytime roster

Training and coaching

Supportive team environment

Employee Assistance Program

Meaningful work

Possible WFH day

Job summary

MAYDAY Recruitment in Holland Park is partnering with one of Australia’s largest funeral service providers to recruit a compassionate Family Care Coordinator.

As a key first point of contact for grieving families, you will listen with empathy, gather information and guide families through the initial steps with care and dignity, while balancing sensitive conversations with strong organisational skills.

Qualifications

• Emotional maturity and life experience
• Excellent listening and communication skills
• Ability to handle sensitive conversations with empathy
• Attention to detail in recording information
• Resilience and self-awareness
• Organisation and adaptability to manage multiple systems
• Genuine motivation for the work

Responsibilities

• Answering inbound calls from families following the death of a loved one, responding with empathy, patience and professionalism.
• Listening carefully, asking sensitive questions and gathering accurate, detailed information during emotionally difficult conversations.
• Coordinating the next steps, including communicating essential information to funeral arrangers and relevant internal teams.
• Maintaining accurate records across multiple systems while ensuring important details are captured and communicated correctly.
• Managing competing priorities and balancing compassionate conversations with the need to progress each call appropriately.
• Recognising when a family needs additional support and escalating concerns to the appropriate team member when required.
• Working collaboratively with colleagues and leaders, contributing to a supportive environment where team members can debrief and seek guidance when needed.

Job description

MAYDAY Recruitment in Holland Park is partnering with one of Australia’s largest funeral service providers to recruit a compassionate Family Care Coordinator.

As a key first point of contact for grieving families, you will listen with empathy, gather information and guide families through the initial steps with care and dignity, while balancing sensitive conversations with strong organisational skills.