Empathetic Family Care Coordinator

MAYDAY Recruitment Group; Brisbane; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Comprehensive training

Supportive team

Employee Assistance Program

Possible work-from-home day after培训

Job summary

MAYDAY Recruitment Group partners with one of Australia’s largest funeral service providers to recruit a compassionate Customer Care Coordinator to join their Holland Park team on a full-time basis.

As a first point of contact for families, you will provide reassurance, gather essential information and guide them through the early stages with care. The role emphasises empathy, emotional maturity and the ability to stay calm during difficult conversations, with training and ongoing support.

Qualifications

• Demonstrated emotional maturity and ability to handle sensitive conversations.
• Strong interpersonal and written/verbal communication skills.
• Ability to gather accurate information during distressing calls.

Responsibilities

• Answer inbound calls from grieving families with empathy and professionalism.
• Ask sensitive questions and gather detailed information during difficult conversations.
• Coordinate next steps with funeral arrangers and internal teams.

Skills

Emotional intelligence

Empathy

Effective communication

Active listening

Attention to detail

Resilience

Organisation

Team collaboration

Job description

MAYDAY Recruitment Group partners with one of Australia’s largest funeral service providers to recruit a compassionate Customer Care Coordinator to join their Holland Park team on a full-time basis.

As a first point of contact for families, you will provide reassurance, gather essential information and guide them through the early stages with care. The role emphasises empathy, emotional maturity and the ability to stay calm during difficult conversations, with training and ongoing support.