Compassionate Community Support Worker – Complex Care

Claro Disability Services; Wollongong City Council; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Paid induction

Paid travel between client shifts

Employee referral bonus

Flexible scheduling

Ongoing clinical support

Career development opportunities

Job summary

Claro Disability Services in Wollongong, NSW is hiring a dedicated Support Worker to provide community-based assistance for clients with complex needs. You’ll support mobility, daily routines, communication, and meaningful activities, tailoring care to each client’s goals and culture.

Join a values-led team offering flexible shifts, induction and ongoing clinical support, travel between client sites, and a clear path to skill development while making a real day-to-day impact in people’s lives.

Qualifications

• Person-centered, warm, patient and genuinely caring.
• Interest or experience in complex care, disability, and health nuances.
• Great communicator: listens well, reads cues, adapts to styles.
• Reliable and professional with good note-taking and teamwork.

Responsibilities

• Person-centered planning: chat with client/family to learn goals and routines.
• Complex physical care: mobility, transfers, positioning, daily tasks and devices.
• Medical supports: monitor changes, follow plans, liaise with care team.
• Social time and participation: provide meaningful activities aligned with interests.
• Autonomy and advocacy: support decision-making and independence where possible.
• Cultural humility: respect backgrounds and beliefs.

Skills

Empathy & compassion

Communication skills

Reliability and teamwork

Flexible and adaptable

Job description

Support Worker - Community - Wombarra/Wollongong

Claro Disability Services – Wollongong NSW

1mo ago , from Claro Aged Care And Disability Services

At Claro, we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

What makes this role exciting

• You’ll work with people who have big, real world needs, from mobility and medical care to daily routines, communication, and fun activities.
• Every client is a unique story. You’ll tailor supports to their goals, vibes, routines, values, and culture.
• You’ll team up with families, medical professionals, and other support workers to keep everything running smoothly.
• Shifts flexible with your day, and you’ll build genuine relationships, not just checklists

What you’ll do (*tailored to each client as required*)

• Person-centered planning: Chat with the client (and family/advocates), get the know them and understanding of goals and routines.
• Complex physical care: Help with mobility, transfers, positioning, daily tasks, and devices (wheelchairs, aids, etc.) as outlined in the plan
• Medical supports: Watch for changes, follow med/clinical plans, and liaise with the care team if things shift.
• Social time and participation: Bring meaning, fun, and community access aligned with interests.
• Autonomy and advocacy: Support decision-making, respect consent, boost independence where possible.
• Cultural humility: Respect backgrounds, beliefs, and ways of being

Who we’re looking for

• A person-centered, warm, patient, and genuinely caring soul.
• Interest or experience in complex care, disability, and health nuances.
• Great communicator: listens well, reads cues, and adapts to different styles.
• Reliable and professional, with good notetaking and teamwork.
• Flexible and adaptable; comfortable with changing needs and shifts.
• Values fit: Bring Energy, Nurture and Care, Act with Integrity, Listen and Connect in action.
• Optional but nice: Manual handling, epilepsy management, or disability-support training.

What you’ll get (the good stuff)

• Paid induction and training when you start
• Paid travel between client shifts (minimum distance applies)
• Real-impact, person-centered work that’s meaningful day-to-day.
• Employee referral bonus to the value of $300
• Tailored onboarding for each client and ongoing support from a clinical team.
• Flexible scheduling to fit your life while serving clients well.
• A kind, collaborative team that values your voice and growth.
• Competitive pay and clear paths to deepen your skills and roles.
• A workplace that lives our values every day, in every interaction.
• Employee of the month

We are a values-led organisation, we bring energy, act with integrity, nurture and care and we listen and connect. Our values demonstrate our commitment to our people, customers, and community, and define who we are, what we do, and how we do it. When we come together, we shine.

“We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.”

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