Community Visitor (Identified)

Queensland Government; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

The Office of the Public Guardian (OPG) Queensland is seeking Community Visitors to monitor and advocate for vulnerable children, young people and adults in accordance with the Public Guardian Act 2014. You will conduct visits, gather information, and advocate for rights and safety.

You will assess service information provided to visitors, identify concerns, and help resolve issues through appropriate referrals while maintaining strict confidentiality and professional boundaries.

Qualifications

• Strong interpersonal, written and verbal communication skills are essential.
• Ability to maintain confidentiality and professional boundaries.
• Proficiency in information technology and accurate record keeping.

Responsibilities

• Conduct assigned visits and inquire into the quality of supports services for people in visitable locations.
• Assess information provided to visitors about rights.
• Identify issues by seeking views, making observations, and reviewing documents.
• Advocate for visitors to resolve issues and participate in decisions or refer complaints.
• Demonstrate understanding of relevant legislative and regulatory frameworks.
• Develop rapport with diverse groups, showing resilience and professionalism.
• Assist with report writing and use of IT tools; maintain confidentiality.
• Attend training, team meetings, supervision, and development opportunities.

Skills

Interpersonal skills

Communication

IT literacy

Confidentiality

Record keeping

Rapport building

Professional boundaries

Team participation

Job description

Targeted Vacancy

Community visitors are responsible for visiting children, young people and adults in accordance with functions outlined in the Public Guardian Act 2014. Community visitors make inquiries and observations into the standard and adequacy of services being provided to vulnerable people, and undertake advocacy, reporting and complaints on their behalf.

Our workplace

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision making capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Key Responsibilities

• Conduct assigned visits and make robust and probative inquiries into the standard and adequacy of supports services being provided to the people staying at visitable locations in accordance with functions outlined in the Public Guardian Act 2014 and the policies and procedures of the Office of the Public Guardian.
• Assess the adequacy of information given to children, young people and adults being visited about their rights.
• Identify issues or concerns impacting the people you are visiting by seeking their views and wishes, making observations and inquires or reviewing site documents.
• Advocate for and support the people you are visiting to resolve their issues or concerns, participate in decision making, and to make or refer complaints.
• Demonstrate an understanding of the legislative and regulatory frameworks which underpin the delivery of services to the people you are visiting.
• Demonstrate strong interpersonal skills including the ability to rapidly develop rapport and trust with diverse groups, resilience and maintaining professional boundaries.
• Demonstrate strong written and verbal communication skills including report writing and information technology literacy skills.
• Comply with confidentiality, information exchange and privacy provisions when accessing or sharing information.
• Maintain accurate, timely records to ensure compliance with record keeping and reporting requirements and to meet corporate governance standards.
• Attend and actively participate in all relevant training, team meetings, supervision sessions and professional development opportunities as required.

This role is designated as Identified. Under section 25 of the Anti-Discrimination Act 1991 (Qld), it is a genuine occupational requirement for the incumbent to be an Aboriginal person and/or Torres Strait Islander person.

An Aboriginal Person And/or Torres Strait Islander Person Is One Who Identifies As An Aboriginal Person And/or Torres Strait Islander Person And Is Either

• of Aboriginal and/or Torres Strait Islander descent; or
• accepted as an Aboriginal and/or Torres Strait Islander by the Aboriginal and/or Torres Strait Islander community in which they live.

Applicants to this role may have to provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. Requesting proof of Aboriginal and/or Torres Strait Islander heritage from applicants helps to make sure that this intention is honoured. This may include a signed statutory declaration by the person as outlined in this Evidence of Attribute – Aboriginal and/or Torres Strait Islander Identified Roles.

Qualifications And Conditions

• Possession of a current C class drivers' licence and a roadworthy motor vehicle registered in Queensland covered by Compulsory Third Party (CTP) insurance.
• A mandatory condition of this role is a Working with Children Check clearance (Blue Card). If you do not already have one, OPG will guide you on how to apply.
• No formal qualifications are required for the position however a strong commitment to protecting the rights and interests of the most vulnerable members of our community is essential.
• Applications to remain current for 12 months.

Job Ad Reference: QLD/703731/26

Closing Date: Wednesday, 4th November 2026

Occupational group

Community Care