Community Services Coordinator

Dolphin Wellness Disability Support; Sydney; On-site; AUD 85,000 - 92,000; Full time

Job summary

Dolphin Wellness Care in Sydney, NSW is seeking a Community Services Coordinator to coordinate SIL, daily living and in-home aged care supports. This full-time role focuses on assessments, service plans and rostering to ensure safe, goal‑oriented outcomes for clients.

You will liaise with clients, families and health professionals, monitor progress and ensure compliance with NDIS and aged care standards. A permanent FT position with salary AUD 85,000–92,000 plus super.

Qualifications

• Experience in service coordination or case management is required.
• Knowledge of NDIS and/or aged care systems is essential.
• Strong communication, organisation and report-writing skills.
• Current checks and driver's license (or willingness to obtain) are required.

Responsibilities

• Conduct needs assessments for SIL, daily living, and in-home aged care clients.
• Develop, implement and review individual service plans aligned with client goals.
• Coordinate service delivery, rostering, and staff allocation.
• Liaise with clients, families, guardians, plan managers, and health professionals.
• Monitor service quality, progress toward goals, and budgets.
• Prepare service agreements, progress reports and case notes.
• Identify and respond to risks, incidents and complaints per standards.
• Build links with community organisations to boost participation.

Skills

Service coordination

Case management

NDIS knowledge

Communication skills

Report writing

Education

Diploma or higher qualification in Community Services, Disability, Case Management or related field

Job description

Dolphin Wellness Care is a registered NDIS provider delivering Supported Independent Living (SIL), assistance with daily living and community participation supports to people with disability across Epping and surrounding areas, and is expanding its services into aged care for older people living at home. We are seeking an experienced Community Services Coordinator to join our team on a full-time, permanent basis (38 hours per week).

About the role

This is a coordination and case management role, not a direct support or hands‑on care position. You will assess client needs, develop service plans and coordinate supports so that each client, whether an NDIS participant or an older person receiving aged care services, receives safe, consistent and goal‑focused services.

Key responsibilities

Conduct needs assessments for new and existing clients receiving SIL, daily living, community participation and in‑home aged care supports

Develop, implement and review individual service plans in line with clients' NDIS plans, aged care support plans and personal goals

Coordinate service delivery, including rostering requirements, service schedules and allocation of support staff

Liaise with clients, families, guardians, support coordinators, plan managers, aged care assessors, GPs and allied health professionals

Monitor service quality, progress against goals and plan budgets, and adjust services as needs change

Prepare service agreements, progress reports, case notes and plan review documentation

Identify and respond to risks, incidents and complaints in line with the NDIS Practice Standards and the Aged Care Quality Standards

Build links with community organisations and mainstream services to increase clients' community participation

About you

Diploma or higher qualification in Community Services, Disability, Case Management or a related field

Demonstrated experience in service coordination or case management

Sound knowledge of the NDIS and/or the aged care system, including Support at Home

Strong communication, organisation and report‑writing skills

Current NDIS Worker Screening Check and/or National Police Check, and driver licence (or willingness to obtain)

Experience coordinating SIL, community participation or in‑home aged care services

What we offer

Permanent full‑time employment with a stable salary of $85,000 – $92,000 + super

Ongoing professional development and supportive team leadership

The chance to make a lasting difference in clients' lives