Community Programs Lead – Social Impact (Hybrid)

SGCH; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive package

Salary packaging

Health benefits

Parental leave

Hybrid work options

Job summary

SGCH is seeking a Customer Program Specialist to coordinate and administer a portfolio of customer and community programs that support social inclusion, wellbeing and community participation. You'll work with customers, community partners, government stakeholders and internal teams to plan, implement, monitor and evaluate programs while ensuring funding, governance and reporting requirements are met.

This permanent role requires travel to SGCH office locations and portfolios as required.

Qualifications

• Degree or diploma with substantial experience in community programs.
• Experience planning, coordinating, implementing and administering programs within governance and compliance frameworks.
• Strong data analysis and reporting skills.
• Excellent communication and interpersonal abilities with stakeholders.
• Driver's license and willingness to travel as required.

Responsibilities

• Coordinating the delivery of customer and community programs from planning through to evaluation.
• Managing program schedules, action plans, reporting and stakeholder communications.
• Supporting externally funded and partnership programs to meet contractual, compliance and reporting obligations.
• Coordinating governance activities, meetings, workshops, events and customer engagement activities.
• Evaluating program outcomes, monitoring risks and identifying opportunities for improvement.
• Building strong relationships with customers, community groups, government agencies and delivery partners.
• Ensuring customer voice and accessibility considerations are embedded throughout program delivery.

Skills

Program coordination

Stakeholder management

Data analysis

Communication

Governance & compliance

Travel flexibility

Customer focus

Education

Relevant degree or diploma

Job description

SGCH is seeking a Customer Program Specialist to coordinate and administer a portfolio of customer and community programs that support social inclusion, wellbeing and community participation. You'll work with customers, community partners, government stakeholders and internal teams to plan, implement, monitor and evaluate programs while ensuring funding, governance and reporting requirements are met.

This permanent role requires travel to SGCH office locations and portfolios as required.