Customer Program Specialist

SGCH; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive package

Salary packaging

Health benefits

Parental leave

Hybrid work options

Job summary

SGCH is seeking a Customer Program Specialist to coordinate and administer a portfolio of customer and community programs that support social inclusion, wellbeing and community participation. You'll work with customers, community partners, government stakeholders and internal teams to plan, implement, monitor and evaluate programs while ensuring funding, governance and reporting requirements are met.

This permanent role requires travel to SGCH office locations and portfolios as required.

Qualifications

• Degree or diploma with substantial experience in community programs.
• Experience planning, coordinating, implementing and administering programs within governance and compliance frameworks.
• Strong data analysis and reporting skills.
• Excellent communication and interpersonal abilities with stakeholders.
• Driver's license and willingness to travel as required.

Responsibilities

• Coordinating the delivery of customer and community programs from planning through to evaluation.
• Managing program schedules, action plans, reporting and stakeholder communications.
• Supporting externally funded and partnership programs to meet contractual, compliance and reporting obligations.
• Coordinating governance activities, meetings, workshops, events and customer engagement activities.
• Evaluating program outcomes, monitoring risks and identifying opportunities for improvement.
• Building strong relationships with customers, community groups, government agencies and delivery partners.
• Ensuring customer voice and accessibility considerations are embedded throughout program delivery.

Skills

Program coordination

Stakeholder management

Data analysis

Communication

Governance & compliance

Travel flexibility

Customer focus

Education

Relevant degree or diploma

Job description

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.

Whatweoffer

• Competitivepackage–35-hour work weekwith competitive and above Award pay

NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings

High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport

Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family

Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave

Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

Job Description

About the roleand about you

As a Customer Program Specialist,you'll coordinate and administer a portfolio of customer and community programs that support social inclusion, wellbeing and community participation. You'll play a key role in planning, implementing, monitoring and evaluating programs while ensuring compliance with funding, governance and reporting requirements. This is an exciting new opportunity to manage a diverse portfolio of customer and community programs, working closely with customers, community partners, government stakeholders and internal teams to deliver meaningful social impact.

Programs may include initiatives such as Catalyst, Strive, Hardship Funds, Heat Resilience and externally funded partnerships that support SGCH customers and communities.

To succeed in this role, you will havebe a program/project extraordinaire, community-focused replationship builder, and come with a service improvement mindset.

This is a permanent role, requires travel to all SGCH office locations and portfolios asrequired.

Duties

Coordinating the delivery of customer and community programs from planning through to evaluation.

Managing program schedules, action plans, reporting and stakeholder communications.

Supporting externally funded and partnership programs to meet contractual, compliance and reporting obligations.

Coordinating governance activities, meetings, workshops, events and customer engagement activities.

Evaluating program outcomes, monitoring risks and identifying opportunities for improvement.

Building strong relationships with customers, community groups, government agencies and delivery partners.

• Ensuring customer voice and accessibility considerations are embedded throughout program delivery.

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to [e-mail]

Desired Skills and Experience

• Relevant degree with relevant experience; associate diploma with substantial experience; oran equivalent combination of qualifications, specialised skills and experience sufficient to perform at this level.

Demonstrated experience planning, coordinating, implementing and administering moderately complex customer, community, funded or partnership programs within established governance, budget and compliance frameworks.

High-level program coordination, administration, data analysis and reporting skills, including the ability to set priorities and identify risks.

Strong communication and interpersonal skills, with the ability to gain the cooperation of customers, colleagues, government agencies, funding bodies, service providers and community partners and provide practical advice within the role's area of responsibility.

Sound knowledge of relevant program, funding, contractual and statutory requirements.

Holds a current full NSW driver's licence.