Community Manager

Aveo; Newcastle City Council; On-site; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Laptop and phone provided

Onboarding training provided

Paid Parental Leave

Purchased Annual Leave

Two extra leave days per year

Annual salary reviews and bonus scheme

Employee Referral Program

Employee Assistance Program

Health insurance discounts

Retail & Leisure partner discounts

Annual flu vaccinations and skinChecks

Job summary

Aveo is seeking a Community Manager for Shortland Waters Retirement Living, a vibrant community just 10km from Newcastle. You will lead day-to-day operations, drive resident satisfaction, manage finances, facilities and people, and role-model exceptional service.

The role suits someone with hospitality or operations management background, strong leadership, and a commitment to safety and compliance. You will work with on-site teams and resident committees to create a welcoming, supportive

Qualifications

• Demonstrated experience leading a large customer-facing operations team.
• Strong interpersonal skills with passion for leading a large team and diverse stakeholders.
• Experience resolving resident concerns with fair, practical outcomes.
• Result-driven with focus on KPIs, budgets and resident satisfaction.
• Two COVID-19 vaccinations are required.

Responsibilities

• Take ownership and lead village operations including safety, facilities, people leadership and resident culture.
• Foster resident satisfaction through open communication, professionalism and regular connection.
• Oversee community budgets and present updates to residents.
• Collaborate with maintenance, external contractors and Aveo Facilities.
• Recruit, onboard, roster and develop the department managers and team members.
• Manage risks, compliance obligations and incident resolution with a calm, decisive approach.
• Partner with internal teams across Facilities, Operations, Care, Marketing, Legal, Sales and Risk.
• Enable residents to maintain independence and build relationships with resident committees.

Skills

People leadership

Customer engagement

Stakeholder management

Financial acumen

KPI focus

Microsoft Office

Education

Tertiary qualification in business or related discipline

Tools

Microsoft Office

Job description

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

Location

Shortland Waters Retirement Living – 33 Shearwater Dr, Shortland NSW 2307

Opportunity

Permanent Full-time

Reports to

General Manager - Operations

The Opportunity

Shortland Waters Retirement Living is a vibrant retirement community just 10km away from the heart of Newcastle. Featuring stunning onsite facilities, and exciting developments planned, this is a fantastic opportunity to join a developing retirement community. As the Community Manager, you will lead from the front in creating a culture of customer service, driving improvements, resolving challenges with compassion, and fostering an environment where residents feel supported. You will provide resilient leadership and management by overseeing the entire day-to-day operations and performance of this community to create a positive and welcoming environment. Leading by example, you will develop a culture of impeccable resident satisfaction, financial performance, facilities management and people leadership. This is a diverse, hands‑on operations role - ideal for someone with a background in Hotel, Tourism, Hospitality or Operations Management.

Your Impact

• Take ownership and lead operations of village services, including compliance, safety & security, people leadership, facilities management and resident culture.
• Foster a culture of resident satisfaction by promoting open communication, professionalism, honesty, and regular resident connection across the community.
• Oversee and implement community finance budgets by partnering with internal finance partners, resident committees and delivering presentations to residents.
• Work closely with the on-site maintenance team, external contractors and the Aveo Facilities team to improve the facilities and grounds for the overall community.
• Display a strong sense of people leadership, including recruitment, onboarding, rostering, performance management and development of your department managers & team members.
• Demonstrate resilience and composure, making sound decisions and resolving issues effectively while managing difficult interactions, workplace risks, and compliance obligations (including DoA).
• Partner with a wide range of internal teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and Risk.
• Enable residents to maintain their optimum level of independence and build interpersonal relations through collaboration with residents and resident committee members.

Why Aveo?

• Permanent full-time position managing the day-to-day operation of a well-established retirement community
• Laptop, phone and onboarding training provided
• Paid Parental Leave and Purchased Annual Leave options
• Two (2) additional leave days per calendar year
• Annual salary reviews and annual bonus incentive scheme
• Employee ReferralProgramand Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks

What You’ll Bring

• Demonstrated experience in a customer-facing Operations or General Manager role in a similar or adjacent industry (e.g. Hospitality, Hotel/Tourism or Retirement Living).
• Highly developed interpersonal skills with a passion for leading a large team and working with a wide range of stakeholders.
• Demonstrated experience in customer engagement and satisfaction, skilled in managing complex resident concerns with the ability to guide conversations to practical, fair and positive outcomes.
• A resilient and self-motivated attitude with a strong focus on KPI improvements, financial results, and resident satisfaction.
• Financial acumen with experience in P&L budgets and confident in presenting budgets or community updates to a very large group of residents
• Thorough knowledge of Microsoft Office and ability to learn multiple software applications
• Tertiary qualification in business or related discipline (desirable, not essential)
• Two (2) COVID-19 vaccinations (required)

Who We Are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation.

We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.