Customer Service Officer

Aveo; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance discounts

Retail & Leisure discounts

Annual salary reviews

Monthly commission opportunities

Two extra leave days

Job summary

Aveo in Newstead, Brisbane is seeking a Customer Contact Specialist to be the first voice for prospective residents and internal teams. This full-time role runs Monday to Friday from our Corporate Office with 7am starts to support communities nationwide.

You'll build rapport, handle inbound inquiries, pass leads to Sales experts, and help maintain high call quality while embracing Aveo's values of kindness and respect.

Qualifications

• You don't need call-centre experience to apply; people skills matter more.
• Excellent written and verbal communication skills.
• Energetic attitude and ability to work in a fast-paced team.
• Strong problem-solving skills with minimal supervision.

Responsibilities

• Engage with a wide range of stakeholders and provide exceptional customer service.
• Work with internal sales teams to handle prospective leads.
• Handle inbound sales inquiries for Aveo communities and transition to Sales experts.
• Maintain high-quality call records and respond to email, web chat, and social inquiries.
• Contribute to a positive team culture and KPI targets.

Skills

People skills

Communication

Teamwork

Problem solving

Tools

Microsoft Office

Microsoft Teams

Job description

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

Opportunity

Permanent full-time (Monday to Friday)

The Opportunity

Ready to be the voice people hear first? As a Customer Contact Specialist, you'll be the first point of contact for everyone from prospective Aveo residents to our internal sales and marketing teams - reporting to the Contact Centre Team Leader and backed by an award-winning Customer Service team. You'll get to know Aveo's products and services inside out, then connect people with exactly the right expert to take their next step. This is a full-time role working Monday to Friday from our Newstead Corporate Office, with 7am availability needed so we can support Aveo communities across the country.

If you have a background in a customer service, this role is a great next step - whether you're looking to grow your career in a corporate environment, build your sales skills, or explore other areas of the business down the track. Make the switch to retirement living and bring your passion to life!

What we offer

• $29.98/hr + superannuation (equivalent to $73,803 per annum including super)
• A fun, vibrant and award-winning customer service team culture (you'll love our team activities!)
• Two (2) additional leave days per calendar year
• Annual salary reviews and monthly commission opportunities
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks
• Opportunities for further career progression (e.g. progress into sales consultant roles)

You will

• Engage with a wide range of stakeholders, including prospective Aveo customers, current residents, family members or suppliers and provide exceptional customer service
• Working alongside our internal sales teams to handle prospective leads from customers
• Handle inbound sales enquiries for our Aveo communities and seamlessly transition the customer to our Sales experts
• Maintain a high quality of call performance by delivering service that reflects Aveo's values
• Keep accurate, up-to-date call records
• Respond to email, web chat and Facebook enquiries as required
• Work as part of a close-knit team to exceed KPI targets, but most importantly, contribute to a strong culture of team positivity and activities

What you'll bring

• You don't need call-centre experience to apply - it helps, but your people skills matter more
• Excellent written and verbal communication skills with a genuine interest in connecting with seniors
• A fun and energetic attitude who enjoys working in a fast-paced team environment
• Strong problem-solving skills and the ability to work without direct supervision.
• Proficient in Microsoft platforms, including Office and Teams

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.