Community Library Advocate: Customer Service & Programs

Rockhampton Regional Council; Rockhampton Regional; On-site; AUD 72,000 - 83,000; Full time

Benefits offered by this job

Supportive Work/Life Balance

Strong values‑driven culture

12% employer superannuation with extra

Ongoing training and development

Employee Assistance Program

Job summary

Rockhampton Regional Council Libraries is seeking an energetic Library Officer to deliver high-quality service to a diverse community in Rockhampton. You will assist customers at the desk, shelve materials, support programs, and help with technology needs.

The role requires teamwork, strong communication, and a willingness to work across all four Rockhampton Region libraries, including lifting up to 15kg. Applicants must clear a Police Check.

Qualifications

• Passion for providing excellent customer service
• Effective communication with diverse community groups
• Ability to engage with people of all ages and abilities

Responsibilities

• Serve at the customer desk and assist library users
• Perform shelving duties and support collection management
• Deliver community programs and digital assistance
• Provide technology help to patrons and visitors
• Work across Rockhampton Region libraries and support team

Skills

Customer service

Communication

Teamwork

Community engagement

Physical fitness

Education

Certificate III in Library & Information Services

Job description

Rockhampton Regional Council Libraries is seeking an energetic Library Officer to deliver high-quality service to a diverse community in Rockhampton. You will assist customers at the desk, shelve materials, support programs, and help with technology needs.

The role requires teamwork, strong communication, and a willingness to work across all four Rockhampton Region libraries, including lifting up to 15kg. Applicants must clear a Police Check.