Community Health Admin Officer – Reception & Ops

Monash Health; Greater Dandenong; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Training and development

Team collaboration

Job summary

Monash Health in Dandenong is seeking an experienced Administration Officer to join our Community Operational Support team. This role provides front-of-house reception, patient services and essential administrative support to ensure smooth daily operations at our community site.

You will manage calls, appointments and records, support reporting and collaborate with clinical teams to deliver a welcoming patient experience.

Qualifications

• Experience in health administration or similar customer-facing administrative role.
• Excellent communication, interpersonal and customer service skills.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Confidence using Microsoft 365 applications, including Word, Excel and Outlook.
• Experience using databases, client management or appointment systems.
• Ability to work collaboratively with multidisciplinary teams and build positive working relationships.
• Initiative, flexibility and ability to quickly learn new systems and processes.
• Current Victorian driver's licence and willingness to work across community sites.

Responsibilities

• Providing friendly, professional reception and customer service to patients, visitors and staff.
• Managing incoming calls, enquiries, appointments and interpreter bookings.
• Maintaining accurate patient records, data entry and administrative systems.
• Supporting daily reporting, site operations and allocated administration portfolios.
• Working collaboratively with clinical teams, colleagues and stakeholders to support a positive patient experience.
• Contributing to service improvements and efficient administrative processes.

Skills

Reception & customer service

Health administration

Microsoft 365

Data entry

Interpersonal skills

Tools

HMS

Harrison

IPM

Job description

Monash Health in Dandenong is seeking an experienced Administration Officer to join our Community Operational Support team. This role provides front-of-house reception, patient services and essential administrative support to ensure smooth daily operations at our community site.

You will manage calls, appointments and records, support reporting and collaborate with clinical teams to deliver a welcoming patient experience.