Administration Officer - Refugee Health and Wellbeing Service

Monash Health; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Monash Health is seeking an experienced Administration Officer to support the Refugee Health and Wellbeing Service in Dandenong. The role focuses on patient registration, arranging appointments, data entry and MBS billing within a busy unit.

Applicants should have strong clerical and IT skills, be highly organised and committed to improving health service delivery for refugee communities. A collaborative, supportive team environment is offered at Monash Refugee Health and Wellbeing.

Qualifications

• Experience in outpatient clinics is desirable.
• Strong clerical and administrative skills with attention to detail.
• Proficient data entry and ability to use information technology effectively.
• Excellent organisational and communication abilities.

Responsibilities

• Real-time management of patient admissions, discharges and transfers (wards and beds).
• Data entry and general administrative duties to support daily operations.
• Provide customer-focused service to patients, families and visitors, and support the multidisciplinary team.

Skills

Data entry

Clerical skills

IT literacy

Organisational skills

Communication

Job description

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Administration Officer - Refugee Health and Wellbeing Service

Job Requisition ID: 9544

Location: Dandenong, VIC, AU, 3175

Employment Type: Full Time

Posting Date: 22 Oct 2026

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

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• Administration Officer - Refugee Health and Wellbeing Service
• Monash Health Community in Dandenong
• Full-Time Ongoing (1 FTE)

About the Role

Monash Health seeks an experienced Administration Officer to support the Refugee Health and Wellbeing service at Monash Health Community in Dandenong.

Monash Health Refugee Health and Wellbeing operates within a person-centred care framework and aligns with the social model of health, responding to community needs and population health data. The Refugee Health Service is a recognised leader in contemporary refugee health services, providing a range of clinical services aimed at enhancing health and wellbeing outcomes for refugee and asylum seeker communities. The Administrative Officer is critical to the Refugee Health team's daily operations, responsible for patient registration, appointments, data entry, and MBS billing. The role requires excellent clerical and administrative, information technology, organisational, and communication skills, and a commitment to improving how health services are delivered to patients.

The clerical team plays a vital role within the Unit/Ward, ensuring accurate and up-to-date patient information management. Responsibilities include real-time management of consumer admissions, discharges, and transfers (wards and beds), as well as performing data entry and administrative duties that support the smooth operation of the Unit/Ward. In a busy team environment, the Administration Officer provides customer-focused service to consumers, families, and visitors, while delivering efficient clerical support and administrative assistance to the multidisciplinary team.

If you have previous outpatient clinic experience, are committed to working closely with people from refugee backgrounds, are highly adaptable, enjoy a fast-paced work environment, and thrive in a dynamic multidisciplinary team setting, this position would be of interest. We are a very supportive, fun and welcoming team at Monash Refugee Health and Wellbeing and look forward to welcoming you into the work family.

For a confidential discussion and to explore this opportunity further, please reach out to Graham Duggan, Program Manager on 0420 971 782.

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive,supportiveand future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are FullHearted, OpenMindedandAllIn, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.