Administrative Officer - Community

Monash Health; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Supportive team

Variety in role

Training and development

Job summary

Monash Health is seeking an experienced Administration Officer for the Community Operational Support team at Dandenong. You will be the first point of contact for patients, families and visitors, delivering a welcoming, professional and efficient service while supporting daily site operations.

This varied role covers reception, calls, appointments, data entry and collaboration with clinical teams to enhance patient experience.

Qualifications

• Experience in health administration or similar customer-facing role.
• Excellent communication, interpersonal and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a busy environment.
• Proficient with MS Word, Excel and Outlook; experience with databases or appointment systems.
• Current Victorian driver's licence; willingness to work across sites.

Responsibilities

• Provide friendly, professional reception and customer service.
• Manage incoming calls, enquiries, appointments and interpreter bookings.
• Maintain accurate patient records and data entry.
• Assist with daily reporting, site operations and administration portfolios.
• Collaborate with clinical teams to support a positive patient experience.

Skills

Reception & customer service

Communication skills

Organisational skills

Data entry & databases

Driver's licence

Tools

Microsoft 365

Job description

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Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Be the welcoming face of Monash Health Community Services and make a difference every day.

About the Role

An exciting opportunity exists for an experienced Administration Officer to join our Community Operational Support team at Dandenong.

As the first point of contact for patients, families and visitors, you will play an important role in delivering a welcoming, professional and efficient service while supporting the smooth day-to-day operations of our community site.

This is a varied, fast-paced role where no two days are the same. Working alongside a friendly and supportive team, you will manage front-of-house responsibilities while contributing to a range of administrative and operational activities.

Your key responsibilities will include:

• Providing friendly, professional reception and customer service to patients, visitors and staff.
• Managing incoming calls, enquiries, appointments and interpreter bookings.
• Maintaining accurate patient records, data entry and administrative systems.
• Supporting daily reporting, site operations and allocated administration portfolios.
• Working collaboratively with clinical teams, colleagues and stakeholders to support a positive patient experience.
• Contributing to service improvements and efficient administrative processes.

You will receive comprehensive orientation, training and ongoing support to help you succeed in your role.

This role is a Monday to Friday - ongoing fulltime opportunity

About You

You are an organised, proactive and compassionate administration professional who thrives in a busy environment and takes pride in delivering excellent customer service.

To be successful, you will demonstrate:

• Experience in health administration or a similar customer-facing administrative role.
• Excellent communication, interpersonal and customer service skills.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Confidence using Microsoft 365 applications, including Word, Excel and Outlook.
• Experience using databases, client management or appointment systems.
• Ability to work collaboratively with multidisciplinary teams and build positive working relationships.
• Initiative, flexibility and the ability to quickly learn new systems and processes.
• A current Victorian driver's licence and willingness to work across community sites when required.

Highly regarded:

• Previous experience in a healthcare or community health environment.
• Experience with multi-line telephone systems and healthcare administration systems, including HMS, Harrison or IPM.

Why Join Us?

• Work-life balance – full-time ongoing employment, Monday to Friday.
• Supportive team – join welcoming, collaborative colleagues who value teamwork.
• Variety every day – enjoy a mix of reception, patient services and operational administration.
• Training and development – receive the guidance and support to build your skills.
• Make a difference – contribute to a positive experience for patients and families accessing community healthcare.

Join Monash Health and be part of a team that is Full Hearted, Open Minded and All In, working together to deliver exceptional care to our community.

For a confidential discussion and to explore this opportunity further, please reach o ut to Leesa Felton Community Site Coordinator on 9792 8100

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are FullHearted, OpenMinded and AllIn, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.