Community Experience & Operations Manager

Stockland; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Stockland Halcyon in Berwick is seeking a Community Manager to lead the day-to-day operations of a vibrant over-50s lifestyle community. As the ambassador and primary contact for homeowners, you will ensure a safe, well‑run environment that aligns with regulatory requirements and the Stockland standard of care.

You’ll build trusted relationships, coordinate activities, manage governance and reporting, and drive continuous improvements to enhance belonging, connection and resident wellbeing

Qualifications

• Experience in community management, hospitality, retirement living or customer-focused environments.
• Strong relationship-building and communication skills, with the ability to manage sensitive conversations.
• Proven administrative, reporting and governance capability.
• Ability to work independently while collaborating with multiple stakeholders.
• Strong IT skills, including confidence using Microsoft Office.

Responsibilities

• Oversee day-to-day operations of Halcyon Berwick, ensuring compliance with regulations and Stockland requirements.
• Build and maintain relationships with homeowners, acting as the primary contact.
• Coordinate community activities and facilities, supporting homeowner groups and events.
• Work with maintenance officer, contractors and service providers to meet maintenance and operational needs.
• Manage community administration and reporting with accuracy and timeliness.
• Identify and address issues early, remaining impartial and solutions-focused.
• Support continuous improvement initiatives to enhance homeowner experience and wellbeing.

Skills

Community management

Relationship-building

Administrative skills

Governance

Attention to detail

Tools

Microsoft Office

Job description

Stockland Halcyon in Berwick is seeking a Community Manager to lead the day-to-day operations of a vibrant over-50s lifestyle community. As the ambassador and primary contact for homeowners, you will ensure a safe, well‑run environment that aligns with regulatory requirements and the Stockland standard of care.

You’ll build trusted relationships, coordinate activities, manage governance and reporting, and drive continuous improvements to enhance belonging, connection and resident wellbeing