Community Manager

Stockland; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Stockland Halcyon in Berwick is seeking a Community Manager to lead the day-to-day operations of a vibrant over-50s lifestyle community. As the ambassador and primary contact for homeowners, you will ensure a safe, well‑run environment that aligns with regulatory requirements and the Stockland standard of care.

You’ll build trusted relationships, coordinate activities, manage governance and reporting, and drive continuous improvements to enhance belonging, connection and resident wellbeing

Qualifications

• Experience in community management, hospitality, retirement living or customer-focused environments.
• Strong relationship-building and communication skills, with the ability to manage sensitive conversations.
• Proven administrative, reporting and governance capability.
• Ability to work independently while collaborating with multiple stakeholders.
• Strong IT skills, including confidence using Microsoft Office.

Responsibilities

• Oversee day-to-day operations of Halcyon Berwick, ensuring compliance with regulations and Stockland requirements.
• Build and maintain relationships with homeowners, acting as the primary contact.
• Coordinate community activities and facilities, supporting homeowner groups and events.
• Work with maintenance officer, contractors and service providers to meet maintenance and operational needs.
• Manage community administration and reporting with accuracy and timeliness.
• Identify and address issues early, remaining impartial and solutions-focused.
• Support continuous improvement initiatives to enhance homeowner experience and wellbeing.

Skills

Community management

Relationship-building

Administrative skills

Governance

Attention to detail

Tools

Microsoft Office

Job description

The Opportunity – Create communities full of energy, soul, and life.

At Stockland Halcyon, we create vibrant, over‑50s lifestyle communities where people feel connected, supported and proud of where they live.

At our flagship Victorian Community as the Community Manager based at Berwick, you will be the ambassador of the community and the trusted point of contact for homeowners, playing a key role in shaping a positive day‑to‑day living experience.

Following a refinement of the role to further strengthen homeowner experience and community outcomes, we're seeking a Community Manager to join our Halcyon Berwick community. This is a highly visible, 100 percent client‑facing role where relationships matter. You will lead the smooth operation of the community, foster strong connections with homeowners and stakeholders, and ensure the community runs safely, compliantly and within budget.

What You’ll Do

• Oversee the day‑to‑day operations of our Halcyon Berwick community, ensuring compliance with legislative, regulatory and Stockland requirements


• Build and maintain respectful, trusted relationships with homeowners, acting as the primary point of contact


• Coordinate community activities and facilities, supporting homeowner groups and events that encourage connection and belonging


• Work closely with the maintenance officer, contractors and service providers to meet maintenance, landscaping and operational needs


• Manage community administration and reporting, ensuring accurate, timely and relevant information


• Identify and address community issues early, remaining impartial, confidential and solutions‑focused


• Support continuous improvement initiatives that enhance homeowner experience and community wellbeing

About You

You are someone who genuinely enjoys working with people from all walks of life. You bring a calm, professional approach, thrive in a visible role, and take pride in creating environments where others feel welcome, heard and supported. You are confident multi-tasking, managing simultaneous competing priorities while maintaining strong attention to detail.

Experience & Skills That Count

• Experience in community management, hospitality, retirement living or customer‑focused environments


• Strong relationship‑building and communication skills, with the ability to manage sensitive conversations


• Proven administrative, reporting and governance capability


• Ability to work independently while collaborating with multiple stakeholders


• Strong IT skills, including confidence using Microsoft Office

The Right Mindset

• Customer‑centred, with a genuine interest in community and service


• Resilient and adaptable, able to manage change and competing priorities


• Respectful and impartial, with a strong sense of accountability

The Stockland Proposition

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging.

If you require any adjustments during the recruitment process, just let us know.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.