Community Engagement and Support Officer

Northern Rivers Community Gateway; Kyogle; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Generous salary packaging

Two extra weeks of paid bonus leave

Job summary

Northern Rivers Community Gateway is seeking a compassionate Community Engagement and Support Officer in Kyogle. You will provide intake, information and referrals to individuals and families, and assist access to services while promoting social inclusion.

The role supports community activities, builds relationships with local organisations and emphasises trauma-informed, person-centred approaches within a welcoming, inclusive setting.

Qualifications

• Trauma-informed, strengths-based, and person-centred approaches.
• Experience in client intake, community engagement or supporting vulnerable individuals and families.
• Strong communication and interpersonal skills; able to build relationships with diverse communities.
• Sound administrative and computer skills (Microsoft Office, client management systems).

Responsibilities

• Providing client intake, initial assessments, information and referrals to individuals and families seeking support.
• Assisting clients to access community services, government assistance and other relevant support programs.
• Providing practical assistance, brief interventions and appropriate follow-up to clients.
• Supporting the planning and delivery of community activities, workshops and events.
• Building positive relationships with Aboriginal and Torres Strait Islander community members, local service providers and community organisations.
• Promoting community participation, social inclusion and wellbeing through local initiatives.
• Assisting with day-to-day operation of the Kyogle Neighbourhood Centre, including reception and administrative duties.
• Maintaining accurate client records, case notes and program documentation.

Skills

Trauma-informed

Person-centred

Community development

Client intake

Communication skills

Interpersonal skills

Office suite

Teamwork

Independent work

Education

Tertiary qualifications in community services or related field

Job description

Community Engagement and Support Officer

Northern Rivers Community Gateway – Kyogle NSW

Make a meaningful difference in your local community with a supportive, community-focused organisation.

Permanent Part-Time - 29.5 hours per week, Monday to Friday

SCHADS Award Level 3 + Superannuation + Generous Salary Packaging (increase your take-home pay!)

Additional two weeks of paid bonus leave over the Christmas and New Year period

Make a meaningful difference in your local community with a supportive, community-focused organisation.

• Permanent Part-Time - 29.5 hours per week, Monday to Friday




• SCHADS Award Level 3 + Superannuation + Generous Salary Packaging (increase your take-home pay!)




• Additional two weeks of paid bonus leave over the Christmas and New Year period

About Us

For 50 years, Northern Rivers Community Gateway has supported individuals and families across Northern NSW, providing essential services that strengthen communities and improve wellbeing.

As a QIP-accredited, not-for-profit organisation, we are committed to delivering inclusive, person-centred services that respond to the needs of our community. Our work spans health and trauma counselling, financial wellbeing, family support, homelessness services and community development.

We pride ourselves on creating a supportive and welcoming workplace where our people can make a genuine difference.

About the Role

We are seeking a compassionate and community-minded Community Engagement & Support Officer to join our team at the Kyogle Neighbourhood Centre.

In this varied and rewarding role, you will provide practical assistance, client intake, information and referral services to individuals and families accessing the Centre.

You will also support community strengthening initiatives that promote social inclusion, wellbeing and participation, while building positive relationships with community members, local organisations and service providers.

This is an opportunity to make a genuine difference in the lives of individuals and families while contributing to a welcoming, inclusive and connected community.

Your key responsibilities will include:

• Providing client intake, initial assessments, information and referrals to individuals and families seeking support.




• Assisting clients to access community services, government assistance and other relevant support programs.




• Providing practical assistance, brief interventions and appropriate follow-up to clients.




• Supporting the planning and delivery of community activities, workshops and events.




• Building positive relationships with Aboriginal and Torres Strait Islander community members, local service providers and community organisations.




• Promoting community participation, social inclusion and wellbeing through local initiatives.




• Assisting with the day-to-day operation of the Kyogle Neighbourhood Centre, including reception and administrative duties.




• Maintaining accurate client records, case notes and program documentation.

About You

We are looking for someone who is approachable, organised and passionate about supporting people and strengthening communities.

To be successful in this role, you will have:

• Relevant tertiary qualifications and/or equivalent experience in community services, community development or a related field.




• Experience in client intake, community engagement or supporting vulnerable individuals and families.




• The ability to identify client needs, provide appropriate information and connect people with relevant services.




• Experience supporting community programs, activities, workshops or events.




• An understanding of trauma-informed, strengths-based and person-centred approaches.




• Strong communication and interpersonal skills, with the ability to build positive relationships with people from diverse backgrounds.




• Sound administrative and computer skills, including Microsoft Office and client management systems.




• The ability to work both independently and collaboratively while managing competing priorities.

Additional requirements:

• Current NSW Driver Licence.




• Current NSW Working with Children Check.




• National Police Check.

Hours of Work

This is a permanent part-time position working 29.5 hours per week, with the following set roster:

• Monday, Tuesday, Thursday and Friday: 8:30am - 3:00pm (30-minute unpaid lunch break)




• Wednesday: 8:30am - 2:30pm (30-minute unpaid lunch break)

Why Join Community Gateway?

At Northern Rivers Community Gateway, we value our people and the important work they do in supporting our communities.

We offer:

• Generous salary packaging benefits to increase your take-home pay.




• Two additional weeks of paid bonus leave over the Christmas and New Year period.




• A supportive, inclusive and collaborative workplace.




• Opportunities for professional development and ongoing learning.




• The opportunity to make a meaningful impact in the local community.

Northern Rivers Community Gateway is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from diverse backgrounds.