Community Customer Experience Officer, 9‑Day Fortnight

Council Jobs; Deniliquin; On-site; AUD 58,000 - 73,000; Full time

Benefits offered by this job

Learning and Development opportunities

9 day fortnight

Employee Assistance Program (EAP)

Job summary

Edward River Council is seeking a Customer Service Officer to join the Customer Experience team. You will be the first contact for our community, delivering exceptional service, handling enquiries, processing payments and assisting with administrative tasks across the portfolio.

The role offers permanent full-time employment on a 35-hour week with a 9-day fortnight, learning and development opportunities, and a salary in the Grade 3 band ($58,151.60 - $72,623.38 per annum).

Qualifications

• Experience in a customer service environment with cash handling and reconciliations.
• Strong interpersonal, communication, problem solving and conflict resolution skills.
• Ability to work accurately under deadlines with professionalism and discretion.

Responsibilities

• Respond to customer enquiries in person, by phone and through digital channels.

Skills

Customer service

Cash handling

CRM systems

Interpersonal skills

Communication

Problem solving

Discretion and confidentiality

Tools

CRM system

Technology One software

Job description

Edward River Council is seeking a Customer Service Officer to join the Customer Experience team. You will be the first contact for our community, delivering exceptional service, handling enquiries, processing payments and assisting with administrative tasks across the portfolio.

The role offers permanent full-time employment on a 35-hour week with a 9-day fortnight, learning and development opportunities, and a salary in the Grade 3 band ($58,151.60 - $72,623.38 per annum).