Customer Service Officer

Council Jobs; Deniliquin; On-site; AUD 58,000 - 73,000; Full time

Benefits offered by this job

Learning and Development opportunities

9 day fortnight

Employee Assistance Program (EAP)

Job summary

Edward River Council is seeking a Customer Service Officer to join the Customer Experience team. You will be the first contact for our community, delivering exceptional service, handling enquiries, processing payments and assisting with administrative tasks across the portfolio.

The role offers permanent full-time employment on a 35-hour week with a 9-day fortnight, learning and development opportunities, and a salary in the Grade 3 band ($58,151.60 - $72,623.38 per annum).

Qualifications

• Experience in a customer service environment with cash handling and reconciliations.
• Strong interpersonal, communication, problem solving and conflict resolution skills.
• Ability to work accurately under deadlines with professionalism and discretion.

Responsibilities

• Respond to customer enquiries in person, by phone and through digital channels.

Skills

Customer service

Cash handling

CRM systems

Interpersonal skills

Communication

Problem solving

Discretion and confidentiality

Tools

CRM system

Technology One software

Job description

Edward River Council is seeking a customer focused and enthusiastic Customer Service Officer to join our Customer Experience team. In this frontline role, you will be the first point of contact for our community, delivering exceptional service, managing enquiries, processing transactions, and supporting a range of administrative functions that help keep Council operating efficiently and effectively

• Permanent Full-Time (35-hour week)
• 9 day fortnight
• Learning and Development Opportunities
• Grade 3 ($58,151.60 - $72,623.38 per annum)
• Located in Deniliquin, NSW

About Edward River Council:

Edward River Council serves a vibrant and diverse community, offering a unique blend of rural charm and progressive innovation. Located in the heart of the Riverina, we are committed to fostering a thriving community where residents enjoy a high quality of life. We pride ourselves on being forward-thinking, dedicated to community needs, sustainable practices, and creating opportunities for growth and development. Our focus on community engagement and effective service delivery makes us an exciting place to build your career

Key Responsibilities:

• Respond to customer enquiries in person, by phone and through digital channels.
• Manage customer requests and information through Council's Customer Relationship Management (CRM) system.
• Process payments, receipting and end-of-day reconciliations.
• Coordinate bookings for Council facilities and activities and maintain associated records.
• Provide administrative and clerical support across the Corporate Services portfolio.
• Maintain electronic records in accordance with Council policies and the State Records Act.
• Support consistent, professional service delivery through effective communication with internal stakeholders.
• Maintain high standards of presentation within customer service areas.
• Provide relief support to other Customer Service Officers when required

What You Will Bring:

• Experience in a customer service environment, including cash handling and reconciliations.
• Strong interpersonal, communication, problem-solving and conflict resolution skills.
• Demonstrated ability to work accurately and effectively under deadlines.
• High levels of professionalism, confidentiality and discretion.
• Ability to work independently with minimal supervision.
• Commitment to customer service excellence and Council's values of Leadership, Excellence, Accountability and Delivery.
• Working with Children Check and National Police Check, or willingness to obtain.
• Experience using customer relationship management systems will be highly regarded.
• Knowledge of Technology One software is desirable

Why Join Us?

• Be part of a team dedicated to delivering exceptional service to our community.
• Enjoy a healthy work-life balance with a 9-day fortnight.
• Access ongoing learning and professional development opportunities.
• Work in a supportive and collaborative team environment.
• Access Employee Assistance Program (EAP).
• Contribute to a positive and community-focused organisation

Application Deadline: Thursday, 5 November 2026

At Edward River Council, we are committed to fostering an inclusive and diverse workplace. We celebrate and support individuals of all abilities and backgrounds. We encourage applications from candidates with disabilities and ensure that our recruitment process accommodates their needs.

Further information: A copy of the position description and tips on applying can be found on our website or contact hiring manager, Libby Braybon, Coordinator Customer Support - *************@edwardriver.nsw.gov.au