Community Coach

Mission Australia; Sydney; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Volunteer opportunities

Annual leave purchase option

Special leave days

Employee assistance

Job summary

Mission Australia is seeking a Community Coach to support families in Western Sydney through one-to-one coaching and group programs. This on-site role is based in Kingswood or Mount Druitt and reports to the Program Manager.

You will work with families facing complex challenges, delivering personalised, strengths-based coaching to empower positive outcomes. A relevant qualification and current First Aid/CPR are required, along with a full driver licence.

Qualifications

• Relevant qualification in Social Work, Community Services or a related discipline, with industry experience.
• Experience supporting individuals and families facing challenges such as domestic/family violence, mental health concerns, or other complex social issues.
• Strong interpersonal and relationship-building skills with diverse backgrounds.
• Ability to coach, motivate and empower people to identify goals, develop skills and build on their strengths.
• Excellent listening, communication and problem solving skills with a compassionate, person-centred approach.
• Strong organisational skills, initiative, and ability to manage competing priorities.
• Genuine passion for helping people with resilience, creativity and commitment to positive outcomes.
• First Aid & CPR certificate
• Full driver licence with no restrictions.

Responsibilities

• Deliver one-to-one coaching and family support using a person-led, strengths-based approach.
• Build trusted relationships with children, young people, parents and carers to support positive outcomes.
• Manage a caseload of approximately 20 families at a pace that suits their needs.
• Conduct client intake, assessments, risk assessments and ongoing support planning.
• Facilitate group programs and activities that build confidence, skills and community connection.
• Develop and maintain relationships with internal and external stakeholders to enhance client outcomes.
• Complete accurate case notes, reporting, data collection and administrative requirements per program standards.

Skills

Interpersonal skills

Communication skills

Coaching

Problem solving

Time management

Driver licence

Education

Social Work or related discipline

Job description

Max Term Full Time Contractuntil 30 June 2027 with possibility of extension

Location: Kingswood NSW 2747 or Mount Druitt NSW 2770

Salary: $94,472 + super + NFP salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose .

Your Opportunity

Make a meaningful difference in the lives of children, young people and families across Western Sydney through Mission Australia's Safe and Strong program. As a Community Coach, you will work alongside families who may be experiencing complex challenges, including domestic and family violence, helping them identify their strengths, build confidence and achieve goals that matter to them. This is an on-site position based in either Kingswood or Mount Druitt, where you will provide personalised support through a coaching approach that empowers individuals and families to take ownership of their journey. Reporting to the Program Manager, you will build trust, foster strong relationships and support lasting change through one on one coaching, family support and group programs, all delivered in a person led and strengths based way.

Your Key Responsibilities:

• Deliver one to one coaching and family support using a person led and strengths-based approach.
• Build trusted relationships with children, young people, parents and carers to support positive outcomes.
• Manage a caseload of approximately 20 families, supporting them at a pace that meets their individual needs.
• Conduct client intake, assessments, risk assessments and ongoing support planning.
• Facilitate group programs and activities that build confidence, skills and community connection.
• Develop and maintain strong relationships with internal and external stakeholders to enhance client outcomes.
• Complete accurate case notes, reporting, data collection and administrative requirements in line with program and organisational standards.

Requirements for Success

• Relevant qualification in Social Work, Community Services or a related discipline, supported by relevant industry experience.
• Experience supporting individuals and families facing challenges such as domestic and family violence, mental health concerns or other complex social issues.
• Strong interpersonal and relationship building skills with the ability to engage people from diverse backgrounds.
• Ability to coach, motivate and empower people to identify goals, develop skills and build on their strengths.
• Excellent listening, communication and problem solving skills with a compassionate and person centred approach.
• Strong organisational skills, initiative and the ability to manage competing priorities effectively.
• A genuine passion for helping people, coupled with resilience, creativity and a commitment to achieving positive outcomes for families and communities.
• First Aid & CPR certificate.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay )
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application , please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia .