Case Manager

Mission Australia; City Of Mandurah; On-site; AUD 51,000 - 62,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

AccessPay

Counselling services

Volunteering opportunities

Extra leave

Special Leave days

Job summary

Mission Australia Mandurah is seeking a part-time Case Manager to support young people aged 12–18 and their families. You will provide intensive case management, informal counselling, and advocacy to address family conflict, disengagement, and housing instability.

This on-site role focuses on tailored, strengths-based support to improve safety, stability, and long-term wellbeing. You will build relationships with schools and community services, coordinate supports, and ensure accurate records

Qualifications

• Degree or Diploma in Social Work, Social Welfare, Social Science, Community Services, or related discipline, or substantial equivalent experience in a similar role.
• Demonstrated experience supporting vulnerable young people and families.
• Strong understanding of trauma, housing instability, and disengagement issues.
• Proven ability to engage and build rapport with young people in a strengths-based approach.
• Knowledge of local services and effective referral networks.
• Strong organisational skills and ability to manage an active caseload.
• Ability to work autonomously within a collaborative team environment.

Responsibilities

• Respond to referrals from young people, families, schools, and agencies with intake and risk assessment.
• Build therapeutic relationships to identify immediate needs and long-term goals.
• Deliver intensive case management, including planning, reviews, and documentation.
• Provide informal counselling, advocacy, and practical support for complex situations.
• Facilitate family engagement and reconciliation activities with carers.
• Connect clients with education, housing, health, and employment services.
• Develop partnerships with schools and community organisations to promote the Reconnect program.

Skills

Case management

Youth support

Family engagement

Intake & assessment

Documentation

Time management

Education

Degree or Diploma in Social Work or related field

Job description

• Max Term Contract to 30 June 2027 with possibility of extension
• Part Time 22.8hrs = 3 days a week for real work/life balance
• Location: Moorditj Mia (Mandurah) WA 6210
• $56,683 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

As a Case Manager within our Reconnect team in Mandurah, you will work alongside young people aged 12 to 18 and their families who may be experiencing family conflict, disengagement from education or community, housing instability, or risk of homelessness. Through trusted relationships, practical support, informal counselling, advocacy, and coordinated case management, you will help young people navigate challenges and strengthen their connections to family, education, employment, and community.

Working as part of a small and dedicated team, this is an on-site position where you will provide intensive, person centred support tailored to each young person’s unique goals and circumstances. From conducting assessments and developing support plans to facilitating family engagement and connecting young people with services, you will play a vital role in creating meaningful outcomes that help build safety, stability, and long term wellbeing.

Your Key Responsibilities:

• Respond to referrals from young people, families, schools, community organisations, and government agencies, conducting intake, assessment, and risk assessment processes.
• Build strong therapeutic relationships with young people and families to identify immediate needs and support long term goals.
• Deliver intensive case management, including support planning, case reviews, progress monitoring, and accurate case documentation.
• Provide informal counselling, advocacy, and practical support to assist young people experiencing family conflict, housing instability, disengagement, or other complex challenges.
• Facilitate family engagement and family reconciliation activities, including working collaboratively with parents and caregivers to strengthen relationships and outcomes.
• Connect clients with internal and external services that support health, education, employment, housing, recreation, and social participation outcomes.
• Develop and maintain strong relationships with schools, community organisations, and local stakeholders while promoting the Reconnect program through networking and community engagement activities.

Requirements for Success

• Degree or Diploma in Social Work, Social Welfare, Social Science, Community Services, or a related discipline, or substantial equivalent experience in a similar role.
• Demonstrated experience supporting vulnerable, disadvantaged, or at risk young people, particularly those experiencing family conflict, trauma, disengagement, or housing instability.
• Strong understanding of the challenges impacting young people and families, including complex trauma, family breakdown, substance use, and social isolation.
• Proven ability to engage, motivate, and build rapport with young people while delivering person centred and strengths based support.
• Well developed knowledge of community, government, and nongovernment services, with experience making effective referrals and coordinating support networks.
• Strong organisational, administration, and time management skills, with the ability to manage competing priorities, maintain accurate records, and oversee an active caseload.
• Ability to work autonomously while contributing to a collaborative team environment, demonstrating resilience, sound judgement, and an understanding of the impacts of vicarious trauma and self care practices.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application

please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail].

Find out more about a career with Mission Australia.