Customer Service Officer

Blacktown City Council; Blacktown; On-site; AUD 56,000 - 69,000; Part time

Benefits offered by this job

Term contract (up to 6 months)

12% superannuation

Competitive leave entitlements

Ongoing training and development

Fitness Passport access

Wellbeing programs

Job summary

Blacktown City Council is seeking a Customer Service Officer to be the first point of contact for families, answering enquiries by phone and email, guiding enrolment steps and explaining fees. You will manage enrolments, update records and provide clear information to ensure smooth ongoing care.

You will handle enquiries, resolve issues, maintain policy knowledge, and coordinate with learning centres to keep data accurate, delivering reliable support to families across our community.

Qualifications

• Provide exceptional customer service to families navigating childcare journeys.
• Explain enrolment processes and fees clearly to families.
• Support accurate and timely administration across multiple centres.

Responsibilities

• Process enrolments and update customer information.
• Prepare fee reports and follow up outstanding accounts.
• Coordinate with childcare centres to keep information accurate and up to date.
• Manage customer enquiries, complaints and compliments with professionalism.
• Maintain knowledge of policies and regulations and provide reliable administrative support.

Skills

Customer service

Communication

Administrative tasks

Job description

Serve with purpose. Grow through community.

Be the voice that helps local families navigate their childcare journey, providing trusted advice and support to connect them with quality care at Kids’ Early Learning.

As a Customer Service Officer, you are often the first point of contact for families. You answer enquiries by phone and email, explain enrolment processes, support new families to understand fees, and help resolve account enquiries. You provide clear information, accurate advice and responsive service that helps families feel supported from their first enquiry through to ongoing care.

Your day includes processing enrolments and customer information, updating records, preparing fee reports, following up outstanding accounts and coordinating with centres to ensure information is accurate and up to date. You manage customer enquiries, complaints and compliments, maintain knowledge of policies and regulations, and provide reliable administrative support across Kids’ Early Learning.

Your work directly supports the smooth operation of our centres and helps families access the information they need when they need it. By maintaining accurate records, resolving enquiries and keeping communication flowing between families and centres, you help deliver services our community relies on every day.

If you are organised, customer focused and enjoy helping people while managing a high volume of enquiries and administration tasks, we would love to hear from you.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a term contract, part-time role for up to 6 months with one of Australia's largest councils
• an entry level salary commencing at $1,371.62 per week, pro-rata
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Contact officer: Kate Tadrosse at *************@blacktown.nsw.gov.au

Internal ref: BCC880, Term contract - up to 6 months