Customer Service Officer

Council Jobs; Blacktown; Sur place; AUD 56 000 - 69 000; Temps partiel

Avantages offerts par ce poste

Term contract (up to 6 months)

Part-time role

12% superannuation

Competitive leave entitlements

Ongoing training and development

Fitness Passport access

Wellbeing programs

Résumé du poste

Blacktown City Council is seeking a Customer Service Officer to assist families with enrolment journeys, explain fees, and resolve account queries. You will process enrolments, maintain records, and coordinate with centres to ensure information accuracy.

You will handle phone and email enquiries, provide clear information, and support a high-volume administration environment while contributing to community services and safety commitments.

Qualifications

• Provide trusted advice and support to connect families with quality care.
• Answer enquiries by phone and email and explain enrolment processes.
• Support new families to understand fees and resolve account enquiries.
• Process enrolments and customer information, update records and prepare fee reports.
• Coordinate with centres to keep information accurate and up to date.
• Maintain knowledge of policies and regulations.
• Provide reliable administrative support across Kids' Early Learning.
• Handle high-volume enquiries and administration tasks.

Responsabilités

• Answer enquiries by phone and email, explain enrolment processes.
• Process enrolments and manage customer information and records.
• Coordinate with centres to ensure information is accurate and up to date.

Connaissances

Customer service

Communication

Organisation

Multitasking

Description du poste

Serve with purpose. Grow through community.

Be the voice that helps local families navigate their childcare journey, providing trusted advice and support to connect them with quality care at Kids' Early Learning.

As a Customer Service Officer, you are often the first point of contact for families. You answer enquiries by phone and email, explain enrolment processes, support new families to understand fees, and help resolve account enquiries. You provide clear information, accurate advice and responsive service that helps families feel supported from their first enquiry through to ongoing care.

Your day includes processing enrolments and customer information, updating records, preparing fee reports, following up outstanding accounts and coordinating with centres to ensure information is accurate and up to date. You manage customer enquiries, complaints and compliments, maintain knowledge of policies and regulations, and provide reliable administrative support across Kids' Early Learning.

Your work directly supports the smooth operation of our centres and helps families access the information they need when they need it. By maintaining accurate records, resolving enquiries and keeping communication flowing between families and centres, you help deliver services our community relies on every day.

If you are organised, customer focused and enjoy helping people while managing a high volume of enquiries and administration tasks, we would love to hear from you.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a term contract, part-time role for up to 6 months with one of Australia's largest councils
• an entry level salary commencing at $1,371.62 per week, pro-rata
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Contact officer: Kate Tadrosse at *************@blacktown.nsw.gov.au

Internal ref: BCC880, Term contract - up to 6 months