Customer Service Officer

Blacktown-City-Council; Blacktown; Sur place; AUD 56 000 - 69 000; Temps partiel

Avantages offerts par ce poste

Term contract

Part-time role up to 6 months

Entry salary $1,371.62 per week (pro‑r

12% superannuation

Ongoing training and development

Wellbeing programs

Résumé du poste

Blacktown City Council is seeking a Customer Service Officer to support families navigating their childcare journey with Kids’ Early Learning. You will be the first point of contact, answering enquiries by phone and email, explaining enrolment processes and assisting families with fees and account enquiries.

You will also process enrolments, update records and coordinate with centres to keep information accurate and up to date.

Qualifications

• Excellent customer service skills and a friendly, helpful approach.
• Clear communication and ability to explain enrolment processes to families.
• Ability to manage multiple enquiries and maintain accurate records.

Responsabilités

• Answer enquiries by phone and email and provide accurate information.
• Process enrolments and update customer records.
• Prepare fee reports and follow up on outstanding accounts.

Connaissances

Customer service

Phone handling

Email communication

Record keeping

Description du poste

Serve with purpose. Grow through community.

Be the voice that helps local families navigate their childcare journey, providing trusted advice and support to connect them with quality care at Kids’ Early Learning.

As a Customer Service Officer, you are often the first point of contact for families. You answer enquiries by phone and email, explain enrolment processes, support new families to understand fees, and help resolve account enquiries. You provide clear information, accurate advice and responsive service that helps families feel supported from their first enquiry through to ongoing care.

Your day includes processing enrolments and customer information, updating records, preparing fee reports, following up outstanding accounts and coordinating with centres to ensure information is accurate and up to date. You manage customer enquiries, complaints and compliments, maintain knowledge of policies and regulations, and provide reliable administrative support across Kids’ Early Learning.

Your work directly supports the smooth operation of our centres and helps families access the information they need when they need it. By maintaining accurate records, resolving enquiries and keeping communication flowing between families and centres, you help deliver services our community relies on every day.

If you are organised, customer focused and enjoy helping people while managing a high volume of enquiries and administration tasks, we would love to hear from you.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a term contract, part-time role for up to 6 months with one of Australia's largest councils
• an entry level salary commencing at $1,371.62 per week, pro-rata
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Our commitmentto safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Contact officer: Kate Tadrosse at [e-mail]

Internal ref: BCC880, Term contract - up to 6 months

Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.

Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.

Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.

Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.

Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.