Childcare Enrolment & Family Support Specialist

Council Jobs; Blacktown; Presencial; AUD 56.000 - 69.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Term contract (up to 6 months)

Part-time role

12% superannuation

Competitive leave entitlements

Ongoing training and development

Fitness Passport access

Wellbeing programs

Descripción de la vacante

Blacktown City Council is seeking a Customer Service Officer to assist families with enrolment journeys, explain fees, and resolve account queries. You will process enrolments, maintain records, and coordinate with centres to ensure information accuracy.

You will handle phone and email enquiries, provide clear information, and support a high-volume administration environment while contributing to community services and safety commitments.

Formación

• Provide trusted advice and support to connect families with quality care.
• Answer enquiries by phone and email and explain enrolment processes.
• Support new families to understand fees and resolve account enquiries.
• Process enrolments and customer information, update records and prepare fee reports.
• Coordinate with centres to keep information accurate and up to date.
• Maintain knowledge of policies and regulations.
• Provide reliable administrative support across Kids' Early Learning.
• Handle high-volume enquiries and administration tasks.

Responsabilidades

• Answer enquiries by phone and email, explain enrolment processes.
• Process enrolments and manage customer information and records.
• Coordinate with centres to ensure information is accurate and up to date.

Conocimientos

Customer service

Communication

Organisation

Multitasking

Descripción del empleo

Blacktown City Council is seeking a Customer Service Officer to assist families with enrolment journeys, explain fees, and resolve account queries. You will process enrolments, maintain records, and coordinate with centres to ensure information accuracy.

You will handle phone and email enquiries, provide clear information, and support a high-volume administration environment while contributing to community services and safety commitments.