Community Care Coordinator

Neami National; Georges River; On-site; AUD 92,000 - 99,000; Full time

Benefits offered by this job

Gratis Leave

Wellness Leave

Parental Leave

17.5% Annual Leave Loading

Flexible work arrangements

Professional development sessions

In-house Learning and Development

Fitness Passport membership

Employee Assistance Program (EAP)

Job summary

Neami National in Hurstville, NSW, seeks Community Care Coordinators to support people after suicide attempts or distress. You will deliver short‑term, one‑on‑one care and coordinate services with consumers, families, and partners to navigate available supports.

This role emphasizes strengths‑based, culturally appropriate care, with a focus on safety planning and linkage to community resources. It is a full‑time, maximum term position with generous leave and development opportunities.

Qualifications

• Tertiary qualification or equivalent experience in mental health.
• Ability to establish partnerships with partner agencies and organisations.
• Strong resilience when working with people in distress or crisis.
• Experience liaising with external services and GP or community providers.
• Maintain clear professional boundaries with consumers and colleagues.
• Mandarin language ability is beneficial but not required.
• National Police Check (disclosable outcomes considered).
• Working with Children Check required before commencement.

Responsibilities

• Provide short‑term, one‑on‑one psychosocial support and care coordination.
• Co‑create safety plans and wellbeing plans with consumers.
• Coordinate care with consumers, families and external stakeholders.
• Build and maintain relationships with community partners to enable holistic care.

Skills

Distress support

Stakeholder liaison

Emotional resilience

Crisis management

Mandarin helpful

Police check required

Education

Tertiary qualification

Job description

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

• Full time (5 days per week) Maximum Term Contract until 30 June 2027
• Classification:SCHADSLevel 4 with a salary range of $92,378 - $99,393 per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Hurstville, NSW 2220

About your new role

Community Care Coordinators will provide compassionate, strengths based, consumer-led and culturally appropriate care and support to people after a suicide attempt or experience of distress/suicidal crisis.

Community Care Coordinators will provide short-term, one-on-one, flexible, psychosocial support and care coordination through assertive outreach. People will be supported to co-create safety plans and to develop wellbeing plans that guide their support. Support includes coordinating care with consumers, families and external stakeholders to navigate systems, services, and connection with supports available to them. Community Care Coordinators will build and maintain relationships with a number of stakeholders and community partners to facilitate holistic care for people accessing the service.

What you will bring to the role

• Relevant tertiary qualification and/or equivalent experience and understanding of working with people experiencing distress, with mental health challenges, suicidality and/or deliberate self-harm.
• Ability to establish and maintain positive working relationships with partner agencies and organisations to strengthen community-based prevention and intervention initiatives.
• Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
• Experience liaising with external service providers, including specialist mental health services, GP’s and other community-based services and organisations.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Proficient in the language of Mandarin would be beneficial, however not mandatory
• Nationally Coordinated Criminal History Check (police check) – disclosable outcomes considered
• Current Working with Children Check–required before commencement of work

What will Neami offer

• Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave
• Optional monthly Accrued Day Off (ADO)
• 17.5% Annual Leave Loading
• Flexible work arrangements areavailable for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS -providingholistic health and wellness supports and resources to Neami staff and their immediate family

Applications Close: 23rd September 2026

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.

If you have any further questions regarding this role which are not addressed in the job advertisementor position description, or if you require any adjustments to participate in the recruitment process,please contact:

Ingrid Stefan, Service Manager- The Way Back Hurstville - *************@neaminational.org.au