Community Care Administrator

The Salvation Army Australia; Colac; On-site; AUD 20,664,000 - 26,174,000; Part time

Benefits offered by this job

Flexible working arrangements

Employee assistance program (EAP)

Health & wellness initiatives

Job summary

The Salvation Army Colac Corps is seeking a Community Care Administrator to be the welcoming first point of contact and provide essential administrative support across community programs in Colac, VIC. The role is permanent, part-time, 12 hours a week, on site.

Reporting to the Community Care Team Leader, you will manage records, bookings, referrals and volunteer rosters, while upholding privacy and safeguarding standards. A current driver licence is desirable.

Qualifications

• Strong administration and customer service skills.
• Ability to manage multiple records and confidential information.
• Comfort with Microsoft 365 and digital systems.

Responsibilities

• Be the first point of contact for visitors and callers.
• Assist with enquiries, intake, bookings and connections to programs.
• Provide administrative support across Community Care programs.

Skills

Administration

Customer Service

Microsoft 365

Record Keeping

Tools

Microsoft 365

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) Colac Corps is a Christian Mission in the heart of Colac. We share the love of Jesus by caring for people, creating faith pathways, building healthy communities, and working for justice. The Salvos offer hope, purpose, and fulfillment for anyone seeking connection, guidance, social support and community.

Number Of Positions Available

1

About The Role

As a Community Care Administrator, this is your opportunity to be the welcoming first point of contact for Colac Salvos Community Care while providing essential administration across key community programs. You'll help keep records, reporting and volunteer systems running smoothly, enabling the team to focus on ministry, pastoral care and community impact. Reporting to the Community Care Team Leader, this is a permanent, part-time role, offering 12 hours a week, based on site in Colac, VIC.

How You Will Make An Impact

• Be the welcoming first point of contact, providing a warm, professional experience for all visitors, callers, and community members.
• Support individuals with enquiries, basic intake, appointment bookings, and connections to appropriate programs, team members, or external services.
• Provide reliable administrative support across Community Care programs, including appointments, referrals, correspondence, and documentation.
• Maintain accurate participant, program, and reporting records, ensuring information is up to date and completed within required timeframes.
• Coordinate volunteer administration, including rosters, communications, onboarding documentation, and training records.
• Strengthen operational effectiveness by maintaining efficient administrative processes, safeguarding confidential information, and supporting continuous improvement initiatives.

What You Will Bring

• Strong administration, customer service and organisational skills, with proven ability to manage multiple priorities, maintain accurate records and use Microsoft 365 and digital systems confidently.
• Compassionate and professional communicator who can work independently, maintain confidentiality, build positive relationships with diverse communities, and support The Salvation Army’s mission and values.
• A Nationally Coordinated Criminal History Check is required.
• A current Working with Children Check is required.
• All compulsory training modules are completed and kept up to date.
• A Current driver licence is desirable but not essential.
• The role works in accordance with Salvation Army privacy, safeguarding, work health and safety, professional-boundary and information-management requirements.

What We Offer

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Conditions

Compensation is in accordance with Clerks Level 3

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration