Community Business Support Officer

CBC Staff; Cairns Regional; On-site; AUD 39,000 - 55,000; Full time

Job summary

CBC Staff invites an organized administrator to join a community-focused team in Cairns. You will support customer service, facility bookings and general administrative duties across multiple venues, ensuring smooth operations and accurate records for stakeholders.

The role offers a full-time temporary contract with exposure to accounting tasks and service delivery in a public-facing environment. Queensland Driver Licence preferred and local knowledge is a plus.

Qualifications

• Experience in administration, office support and financial processing within a busy environment.
• Strong organisational and time management skills to manage priorities and deadlines.
• Proven ability to process invoices and maintain financial records.
• Excellent written and verbal communication with customers and stakeholders.
• High attention to detail and accuracy in records and data entry.
• Proficient with Microsoft Office and capable of learning new systems quickly.
• Ability to work independently and in a team, with a Queensland Driver Licence.

Responsibilities

• Provide administrative and logistical support across community facilities.
• Coordinate venue bookings, access arrangements and related documentation.
• Process invoices, bond refunds, purchase requests and other financial transactions.
• Respond to customer enquiries and maintenance requests with professional liaison.
• Maintain accurate records in corporate systems and records management.
• Support community groups, venue users and public interactions with problem solving and service delivery.
• Assist with facility management systems administration and data capture.
• Contribute to team objectives and broader community initiatives.

Skills

Administration

Customer service

Financial processing

Organisational skills

Invoicing

Written communication

MS Office

Problem solving

Teamwork

Driver Licence (QLD)

Tools

Microsoft Office Suite

Job description

Join a community-focused team delivering exceptional customer service, facility bookings and administrative support!
Our Client:
Our client is a large and well-respected organisation delivering a diverse range of community services, facilities and programs that contribute to the wellbeing, liveability and growth of the region. With a strong focus on customer service and community engagement, they are committed to supporting residents, community groups and stakeholders through the effective management of public spaces and facilities.
The Opportunity:
An exciting temporary opportunity exists for a Community Business Support Officer to join a busy and collaborative team. This contract role provides administrative, customer service and operational support across a range of community facilities and venues, ensuring customers receive a high standard of service while supporting the smooth day-to-day operation of community assets and bookings.
Key responsibilities include but are not limited to:

• Providing administrative and logistical support across community facilities, assisting with bookings, enquiries and customer requests while maintaining a high level of service delivery.
• Coordinating venue and facility bookings, access arrangements and associated documentation to ensure seamless customer experiences and operational efficiency.
• Processing invoices, bond refunds, purchase requests, work orders, stores orders and other financial transactions with a high degree of accuracy.
• Responding to customer enquiries and maintenance requests, liaising with internal service providers and stakeholders to facilitate timely outcomes.
• Maintaining accurate records, correspondence and data within corporate systems in line with organisational procedures and recordkeeping requirements.
• Supporting community groups, venue users and members of the public through professional communication, problem solving and service-focused interactions.
• Assisting with the administration of facility management systems and ensuring information is accurately captured and maintained.
• Contributing to team objectives and supporting broader community initiatives, plans and operational activities as required.

Your Skills & Experience:

• Demonstrated experience in administration, office support, customer service and financial processing within a busy operational environment.
• Strong organisational and time management skills with the ability to manage competing priorities and meet deadlines.
• Experience processing invoices, maintaining financial records and undertaking general clerical and administrative duties.
• Well-developed written and verbal communication skills, with the ability to engage professionally with customers, community groups and internal stakeholders.
• High attention to detail and a commitment to delivering accurate, quality outcomes.
• Sound computer skills, including proficiency across the Microsoft Office Suite and the ability to learn new systems quickly.
• Strong problem-solving skills and the ability to manage customer enquiries with professionalism and tact.
• The ability to work both independently and collaboratively within a team environment.
• A current Queensland Driver Licence.
• Previous experience within Local Government or knowledge of facility booking and access management systems will be highly regarded.

The Offer:

• Full-time temporary assignment
• Opportunity to gain valuable experience within a large and respected community-focused organisation
• Diverse and rewarding role supporting community facilities, venues and programs that make a positive impact across the region
• Supportive and collaborative team environment
• Broad exposure to administration, customer service, stakeholder engagement and facility management functions
• Competitive hourly rate

If you’re an organised administrator who enjoys providing exceptional customer service and building positive relationships within the community, we’d love to hear from you.
This position is based in Cairns and requires regular attendance at the workplace. Applicants must have the legal right to work in Australia for the full duration of the assignment. Employer sponsorship is not available for this role.

With 38 years’ recruitment experience, CBC Staff Selection specialises in providing professional, quality recruitment services to a wide range of candidates and clients throughout both Far North Queensland (Cairns region) and North Queensland (Townsville and Mackay region) as well as Regional Queensland.
Job Reference: 1751612/TD

• Competitive hourly rate, aligned with experience

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