Member Service Officer

The Mutual Bank; Dungog; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible Leave

Health and Wellbeing benefits

Learning and Development

Rewards Program

Volunteer Leave

Job summary

The Mutual Bank invites applications for a Member Service Officer at our Dungog Branch. This full‑time role focuses on delivering exceptional service to Members, processing transactions accurately, and guiding customers on banking products.

Based at the Dungog Branch, you’ll help strengthen our local community ties and uphold our values. You’ll work Monday to Friday 8:45am–5:15pm, with two Saturday mornings per month, and you’ll be part of a welcoming team dedicated to reliable service and

Qualifications

• Experience in customer service, with banking or retail backgrounds welcomed.

Responsibilities

• Deliver friendly, efficient service to Members.
• Process banking transactions and assist with inquiries.
• Provide information on products and services.
• Ensure compliance with policies and regulations.
• Contribute to a collaborative, high-performing team.

Skills

Customer service

Cash handling

Communication

Digital tools

Driver’s licence

Tools

Computer systems

Job description

As a Member Service Officer, you will be the face of our Branch network, delivering exceptional service and personalised banking solutions to our Members. Your role will be pivotal in building strong Member relationships and upholding our organisational values.

This position will be based at our Dungog Branch, giving you the opportunity to be part of a local community and build meaningful connections with Members every day.

Key Responsibilities:

• Delivering friendly, efficient, and accurate service to our Members.
• Processing a range of banking transactions and assisting with inquires.
• Providing information on products and services available.
• Ensure compliance with internal policies and industry regulations.
• Contribute to a collaborative and high performing team environment.

About You:

• We are seeking a customer-focused individual who thrives in a dynamic environment and brings:
• Proven experience in customer service (banking experience highly regarded, retail and hospitality backgrounds also welcome)
• Confidence in handling cash transactions and end-of-day balancing.
• Strong communication skills and the ability to build rapport.
• A proactive approach with a willingness to learn and adapt.
• Competence in using computer systems and digital tools.
• A valid driver’s licence for occasional travel between Branches.

Work Schedule:

This is afull-time role, Monday to Friday, 8:45am – 5:15pm. You will also be required to work a minimum of two Saturday mornings per month (8:45am – 12:15pm).

Why Join Us?

• Flexible Leave and Work Options:You’ll have access to extra leave days beyond your annual leave, such as paid parental leave and the option to purchase additional leave. Our Member Service Officers also receive up to 3 days of Flexible Leave each year.
• Health and Wellbeing:We support your wellbeing through reimbursements for fitness and wellness activities, annual flu vaccinations, and an Employee Assistance Program.
• Learning and Development:You’ll have opportunities to grow your career through tailored learning and development.
• Reward and Recognition:Outstanding contributions are recognised through a generous reward program.
• Community:We’re embedded in the communities we serve. You’ll receive two days of volunteer leave to support a community organisation of your choice and can take part in community events we sponsor.