Community Banking Customer Service Advisor

Bendigobank; Rushworth; On-site; AUD 47,000 - 71,000; Part time

Benefits offered by this job

Health benefits

Gym discounts

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university

Job summary

Bendigo Bank in Rushworth is seeking a Customer Service Officer to welcome customers, handle transactions, and promote online banking tools. You’ll build relationships, resolve queries, and support digital literacy while contributing to a friendly community-focused branch.

This permanent, part-time role offers on-site work with a 45-hour fortnightly roster and opportunities for on-the-job training and external development. Be part of a team that values service and growth.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Drive for collaboration and teamwork within branch settings.

Responsibilities

• Exploring customers’ needs through in-depth conversations to help them achieve financial goals.
• Assisting with transactions, cash handling and queries for efficient service delivery.
• Educating customers about online platforms and digital banking options.
• Collaborating with branch specialists to tailor product recommendations.

Skills

Customer service experience

Target achievement

Attention to detail

Clear communication

Team collaboration

Banking/finance experience (nice to有)

Job description

Bendigo Bank in Rushworth is seeking a Customer Service Officer to welcome customers, handle transactions, and promote online banking tools. You’ll build relationships, resolve queries, and support digital literacy while contributing to a friendly community-focused branch.

This permanent, part-time role offers on-site work with a 45-hour fortnightly roster and opportunities for on-the-job training and external development. Be part of a team that values service and growth.