Customer Service Champion: Bank & Community Impact

Bendigo Bank; Calliope; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Gym discounts

Employee Assistance Program (EAP)

BEN U learning access

Job summary

Bendigo Bank in Calliope, Queensland, is seeking a Customer Service Officer to be the face of the branch, supporting customers with transactions, guiding online banking and recommending products that fit their needs.

You’ll build relationships through in-branch conversations, maintain risk awareness in every interaction, participate in on‑the‑job training and external development opportunities, and contribute to our community‑focused banking model across local initiatives.

Qualifications

• Experience in customer service environment and ability to achieve targets.
• Strong attention to detail to ensure accurate transactions with a risk mindset.
• Confidence to communicate with customers face to face and over the phone.

Responsibilities

• Assist customers with transactions and cash handling.
• Educate customers about online/mobile banking platforms.
• Recommend suitable banking products and services.
• Maintain risk controls and comply with policies during service delivery.
• Engage with the community and participate in training opportunities.

Skills

Customer service

Communication

Attention to detail

Risk awareness

Team collaboration

Banking knowledge

Job description

Bendigo Bank in Calliope, Queensland, is seeking a Customer Service Officer to be the face of the branch, supporting customers with transactions, guiding online banking and recommending products that fit their needs.

You’ll build relationships through in-branch conversations, maintain risk awareness in every interaction, participate in on‑the‑job training and external development opportunities, and contribute to our community‑focused banking model across local initiatives.