Community Assistant

Greystar; Canberra; On-site; AUD 34,000 - 44,000; Part time

Job summary

Greystar on Moore St, Canberra, is seeking a Community Assistant to support the property management team in achieving occupancy and resident satisfaction. This casual, on-campus role involves helping with leasing, marketing, events, and customer service to create a rewarding living experience for residents.

You will contribute to daily operations, welcome residents, handle inquiries, and assist with move-ins and move-outs while maintaining a friendly, professional presence on site.

Qualifications

• Friendly, confident communicator who fosters a welcoming community.
• Enthusiastic, initiative-driven, can-do attitude.
• Live on campus and be an active, approachable member of the community.
• Strong communication across in-person, phone, and online channels.
• Organised, adaptable, and able to juggle tasks in a fast-paced setting.

Responsibilities

• Support leasing and property management tasks, including resident communication and document prep.
• Assist with leasing activities: inquiries, property tours (virtual/in-person), and applications.
• Coordinate move-in/move-out processes to ensure a smooth resident experience.
• Contribute to marketing and community engagement by promoting events and initiatives.
• Support planning and delivery of resident events to build a connected community.
• Be a friendly, reliable point of contact for residents, addressing questions and issues as needed.

Skills

Friendly communicator

On-campus resident

Team player

Independent worker

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.

Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.

Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The team at Accolade on Moore St in Canberra is looking for enthusiastic resident advisors to join us on a casual basis, supporting a range of activities across our thriving student accommodation community.

JOB DESCRIPTION

The Community Assistant supports the property management team in achieving occupancy and retention goals by assisting with leasing, marketing, event coordination, and customer service.

You’ll contribute to community initiatives, support daily operations, and help ensure our residents have a rewarding and engaging living experience.

Key Responsibilities

• Support the leasing and property management team with day-to-day administrative and customer service tasks, including resident communication, document preparation, and payment coordination.
• Assist with leasing activities such as responding to enquiries, conducting property tours (virtual and in-person), and helping prospective residents through the application process.
• Help coordinate move-in and move-out processes to ensure a smooth resident experience.
• Contribute to marketing and community engagement by supporting on-campus outreach and promoting events and initiatives.
• Assist with planning and delivering resident events and programs to build a vibrant, connected community.
• Act as a friendly, reliable point of contact for residents, responding promptly and professionally to questions, concerns, and after-hours issues when on call.

About You

• You’re a friendly, confident communicator who enjoys connecting with people and creating a welcoming community atmosphere.
• You take pride in helping others and bring enthusiasm, initiative, and a can‑do attitude to everything you do.
• As this role requires you to live on campus, you’ll be an active and approachable member of the community, someone who residents can rely on for support, guidance, and a positive presence around the property.
• You have great communication skills – whether chatting face‑to‑face, over the phone, or online, you know how to make people feel heard and supported.
• You’re a team player who enjoys working with others but can also take ownership and work independently when needed.
• You’re organised, adaptable, and proactive, with the ability to juggle multiple tasks in a fast‑paced environment.
• You bring a positive energy and genuine enthusiasm for delivering an exceptional experience to residents and colleagues.
• You have strong cultural awareness and communicate effectively with people from diverse backgrounds.
• You’re creative and detail‑oriented, with a natural ability to solve problems and stay calm under pressure.

If you’re looking for a role where you can contribute to a vibrant residential community, grow your skills, and help others feel at home, we’d love to hear from you!

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application.

Your personal information will be kept confidential in compliance with relevant privacy legislation.

Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry‑leading services to investors, clients, and residents.

Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset.

You can keep track of your applications and the process here in your Candidate Home.

Thank you for your interest in working at Greystar!!

Core Values

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.

Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.

Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

To learn more, visit www.greystar.com.