Resident Services Coordinator

Greystar (International); Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

A leading company in property management is seeking a Resident Services Coordinator in Melbourne. The successful candidate will be a key point of contact for residents, ensuring exceptional service and community engagement. Ideal candidates should have strong customer service skills and experience in a fast-paced environment.

Qualifications

• Demonstrated experience in customer-facing roles such as hospitality or accommodation.
• Excellent customer service skills with a cheerful attitude.
• Strong communication skills, both written and verbal.

Responsibilities

• Provide a welcoming presence for residents, visitors, and prospects.
• Manage package deliveries and guest bookings.
• Assist with planning and running resident engagement events.

Skills

Customer service

Communication

Organisational skills

Multitasking

Cultural awareness

Tools

CRM systems

Microsoft Office

Job description

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Looking for an exciting, hands-on career in the property industry? At Greystar, our onsite teams are at the heart of creating exceptional living experiences. Whether you’re passionate about property management, leasing, facilities maintenance, or community management, you'll play a key role in shaping vibrant communities and delivering top-tier service.

About the role:

Are you a confident, service-driven professional who thrives in a fast-paced, community-focused environment? Do you take pride in creating exceptional experiences and ensuring day-to-day operations run smoothly?

We’re looking for a dedicated Resident Services Coordinator (RSC) to become a key part of our student accommodation team. As the first point of contact for residents, guests, and prospects, you'll play a pivotal role in shaping a welcoming and engaging our community environment.

Key responsibilities:

• Be a warm, welcoming presence for residents, visitors, and prospects—offering a smile and service every time
• Respond to walk-ins, calls, emails, and social media messages with friendly professionalism
• Manage package deliveries, guest suite bookings, lift scheduling for move-ins/move-outs, and resident enquiries
• Keep the community’s shared spaces and front-of-house areas tidy, safe, and ready to impress
• Support daily admin and operational tasks, including data entry, resident communications, and CRM updates
• Assist with planning, promoting, and running resident engagement events and activities
• Keep up-to-date local knowledge (think food, fun, entertainment) and other items of interest for residents to make living here even better
• Promote resident satisfaction by addressing questions, feedback, and maintenance requests quickly and effectively
• Contribute to leasing activity—helping turn enquiries into happy residents
• Assist with reporting, compliance tasks, and support broader community operations

To be successful in this role, you should have skills including:

• Demonstrated experience customer facing roles such as hospitality, accommodation, or real estate
• Excellent customer service skills with a cheerful, can-do attitude
• Strong communication skills, both written and verbal
• A natural team player with the confidence to work independently when needed
• Solid organisational skills and ability to multitask under pressure
• Tech-savvy: comfortable with email, CRM systems, Microsoft Office, and internet research
• Cultural awareness and the ability to adapt your style to connect with a diverse resident base
• Compliance & Licensing – Must hold a valid driver’s license, and have the ability to obtain a favourable National Criminal History Check and Working with Children check.

About Greystar:

Greystar is rapidly expanding their footprint into the Australian market with the launch of their first Build To Rent (BTR) development in Melbourne and another 2 to open in the coming months. With a strong pipeline of future property releases, including an Industrial portfolio and more recently expanded into the student accommodation sector with the acquisition of 7 student living buildings, this is amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.

Feel like you might not meet every criteria but you would be a great fit for our team? We will never know if you don’t apply!

To find out more about us and working at Greystar, click here: https://www.greystar.com/

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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