Communications and Engagement Lead - South Bank, QLD

Product and Technology; Brisbane; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Great Place To Work - Australia NewZe

Equal Opportunity Employer

Individualised Learning & Development

LinkedIn Learning access

Staff discounts

Travel discounts

Job summary

Flight Centre Travel Group is seeking a Communications & Engagement Lead in South Bank, Brisbane to shape how teams across the Agentic Accelerator and Digital Commerce connect, engage and build capability.

You will partner with leaders, product teams and external partners to drive AI transformation, employee engagement and effective internal communications, including executive messaging and incident communications, delivering impactful programs and events.

Qualifications

• 5+ years' experience in internal communications or employee engagement.
• Experience communicating technology, digital transformation or AI-enabled programs to non-technical audiences.
• Proven experience writing executive communications and board-level reporting.
• Strong stakeholder management experience working with senior leaders across multiple brands or business units.
• Experience managing digital communication platforms such as Workvivo, Microsoft 365, SharePoint, Slack, HubSpot and Salesforce.

Responsibilities

• Support the AI Transformation Lead and Change Manager in delivering AI transformation and capability uplift initiatives.
• Produce and manage the AI Interview Series across email, Workvivo and the AI Learning Hub.
• Lead AI awareness and engagement activities in partnership with organisations including Anthropic, OpenAI and Miro.
• Develop and execute internal communications strategies and plans for the division.
• Manage and optimise communication channels including email, Workvivo, SharePoint, Microsoft Teams, Slack, digital signage and the AI Learning Hub.
• Create engaging content, communication toolkits, frameworks and templates that support consistent messaging.
• Deliver newsletters, internal campaigns and awareness initiatives that drive engagement and understanding.
• Develop and execute internal go-to-market communication plans for product launches, system rollouts and AI initiatives.
• Lead communications during business-critical incidents and system outages, including stakeholder updates, escalation support and response protocols.
• Support divisional leadership through executive communications, stakeholder engagement, planning events and strategic initiatives.
• Plan and deliver recognition programs, conferences, team celebrations and partner events.

Skills

Internal communications

Employee engagement

Stakeholder management

Executive communications

Content writing

Crisis communications

Event management

Storytelling

Digital transformation

AI communications

Education

Tertiary qualification in Communications, Marketing, Business or a related discipline

Tools

Workvivo

Microsoft 365

SharePoint

Slack

HubSpot

Salesforce

Job description

Communications and Engagement Lead - South Bank, QLD

Join Flight Centre Travel Group as a Communications & Engagement Lead and play a pivotal role in shaping how people across the Agentic Accelerator and Digital Commerce divisions connect, engage and build capability.

Supporting approximately 280 team members, you will be at the centre of major transformation initiatives, particularly AI capability uplift and adoption.

This role combines strategic communications, employee engagement, change support, executive communications and event leadership to help drive meaningful business outcomes.

You'll partner closely with leaders, product teams, engineers, data specialists and external partners to create impactful communication experiences across the business.

What you will do:

• Support the AI Transformation Lead and Change Manager in delivering AI transformation and capability uplift initiatives
• Produce and manage the AI Interview Series across email, Workvivo and the AI Learning Hub
• Lead AI awareness and engagement activities in partnership with organisations including Anthropic, OpenAI and Miro
• Develop and execute internal communications strategies and plans for the division
• Manage and optimise communication channels including email, Workvivo, SharePoint, Microsoft Teams, Slack, digital signage and the AI Learning Hub
• Create engaging content, communication toolkits, frameworks and templates that support consistent messaging
• Deliver newsletters, internal campaigns and awareness initiatives that drive engagement and understanding
• Develop and execute internal go-to-market communication plans for product launches, system rollouts and AI initiatives
• Lead communications during business-critical incidents and system outages, including stakeholder updates, escalation support and response protocols
• Support divisional leadership through executive communications, stakeholder engagement, planning events and strategic initiatives
• Plan and deliver recognition programs, conferences, team celebrations and partner events

What you will need:

• 5+ years' experience in internal communications, employee engagement or a related field
• Experience communicating technology, digital transformation or AI-enabled programs to non-technical audiences
• Proven experience writing executive communications and board-level reporting
• Strong stakeholder management experience working with senior leaders across multiple brands or business units
• Experience managing digital communication platforms such as Workvivo, Microsoft 365, SharePoint, Slack, HubSpot and Salesforce
• Demonstrated event, recognition and community management experience.
• Strong writing, editing and storytelling skills
• Experience in incident or crisis communications
• High emotional intelligence with the ability to influence and engage diverse audiences
• Ability to work autonomously while building strong relationships across all levels of the organisation
• Tertiary qualification in Communications, Marketing, Business or a related discipline
• Travel industry experience and knowledge of Leisure brands will be highly regarded

What you will enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other -Flight Centre is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
• Development:Individualised Learning & Development pathway options
• Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
• Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
• Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities
• Mental Health:Support and Employee Assistance Program for staff and family
• Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration
• Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability:The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.