Communications and Engagement Lead - South Bank, QLD

Product and Technology; Queensland; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Great culture

Learning & development

LinkedIn Learning access

Staff discounts

Travel discounts

Career progression

Zusammenfassung

Flight Centre Travel Group seeks a Communications & Engagement Lead for the South Bank, QLD, to shape how teams across the Agentic Accelerator and Digital Commerce divisions connect and build capability. You will support AI transformation, craft engaging executive communications, and partner with leaders, product teams and external partners to drive meaningful outcomes.

You will lead internal campaigns, manage channels like Workvivo/SharePoint/Teams, and develop content that elevates change

Qualifikationen

• 5+ years in internal communications, employee engagement or related field
• Experience communicating technology, digital transformation or AI programs to non-technical audiences
• Proven experience writing executive communications and board-level reporting
• Strong stakeholder management with senior leaders across brands/business units
• Experience with digital platforms such as Workvivo, Microsoft 365, SharePoint, Slack, HubSpot and Salesforce
• Demonstrated event, recognition and community management experience
• Strong writing, editing and storytelling skills
• Experience in incident or crisis communications
• High emotional intelligence to influence diverse audiences
• Ability to work autonomously while building relationships
• Tertiary qualification in Communications, Marketing, Business or related discipline
• Travel industry experience and Leisure brands knowledge beneficial

Aufgaben

• Support AI Transformation Lead and Change Manager in delivering AI transformation and capability uplift initiatives
• Produce and manage AI Interview Series across email, Workvivo and AI Learning Hub
• Lead AI awareness and engagement activities with Anthropic/OpenAI/Miro
• Develop and execute internal communications strategies for the division
• Manage and optimise communication channels (email, Workvivo, SharePoint, Teams, Slack, digital signage, AI Learning Hub)
• Create engaging content, toolkits, frameworks and templates for consistent messaging
• Deliver newsletters, internal campaigns and awareness initiatives
• Plan go-to-market comms for product launches, system rollouts and AI initiatives
• Lead comms during incidents with updates, escalation support and response protocols
• Support leadership through executive comms, stakeholder engagement, events and strategic initiatives
• Plan and deliver recognition programs, conferences and partner events

Kenntnisse

Internal communications

Stakeholder management

Executive communications

Digital platforms

Content creation

Event management

Crisis communications

Storytelling

AI/digital transformation

Autonomy

Ausbildung

Bachelor's degree in Communications/Marketing/Business

Tools

Workvivo

Microsoft 365

SharePoint

Slack

Salesforce

HubSpot

Jobbeschreibung

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Communications and Engagement Lead - South Bank, QLD

Job no: 533192
Brand: Product and Technology
Work type: Full time
Location: Queensland
Categories: Marketing and Communication

About the Opportunity

Join Flight Centre Travel Group as a Communications & Engagement Lead and play a pivotal role in shaping how people across the Agentic Accelerator and Digital Commerce divisions connect, engage and build capability.

Supporting approximately 280 team members, you will be at the centre of major transformation initiatives, particularly AI capability uplift and adoption.

This role combines strategic communications, employee engagement, change support, executive communications and event leadership to help drive meaningful business outcomes.

You’ll partner closely with leaders, product teams, engineers, data specialists and external partners to create impactful communication experiences across the business.

What you will do:

• Support the AI Transformation Lead and Change Manager in delivering AI transformation and capability uplift initiatives
• Produce and manage the AI Interview Series across email, Workvivo and the AI Learning Hub
• Lead AI awareness and engagement activities in partnership with organisations including Anthropic, OpenAI and Miro
• Develop and execute internal communications strategies and plans for the division
• Manage and optimise communication channels including email, Workvivo, SharePoint, Microsoft Teams, Slack, digital signage and the AI Learning Hub
• Create engaging content, communication toolkits, frameworks and templates that support consistent messaging
• Deliver newsletters, internal campaigns and awareness initiatives that drive engagement and understanding
• Develop and execute internal go-to-market communication plans for product launches, system rollouts and AI initiatives
• Lead communications during business-critical incidents and system outages, including stakeholder updates, escalation support and response protocols
• Support divisional leadership through executive communications, stakeholder engagement, planning events and strategic initiatives
• Plan and deliver recognition programs, conferences, team celebrations and partner events

What you will need:

• 5+ years' experience in internal communications, employee engagement or a related field
• Experience communicating technology, digital transformation or AI-enabled programs to non-technical audiences
• Proven experience writing executive communications and board-level reporting
• Strong stakeholder management experience working with senior leaders across multiple brands or business units
• Experience managing digital communication platforms such as Workvivo, Microsoft 365, SharePoint, Slack, HubSpot and Salesforce
• Demonstrated event, recognition and community management experience.
• Strong writing, editing and storytelling skills
• Experience in incident or crisis communications
• High emotional intelligence with the ability to influence and engage diverse audiences
• Ability to work autonomously while building strong relationships across all levels of the organisation
• Tertiary qualification in Communications, Marketing, Business or a related discipline
• Travel industry experience and knowledge of Leisure brands will be highly regarded

What you will enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other -Flight Centre is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Development:Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities

Mental Health:Support and Employee Assistance Program for staff and family

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration

Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability:The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.

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