AI Transformation Communications Lead

Flight Centre Travel Group; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Staff discounts (Travel)

Learning & development access

Exclusive staff perks

LinkedIn Learning access

Health & wellbeing benefits

Job summary

Flight Centre Travel Group seeks a Communications & Engagement Lead in Brisbane (South Bank) to shape how teams across the Agentic Accelerator and Digital Commerce connect, engage and build capability. You will support AI transformation and lead internal communications and employee engagement for about 280 team members.

You will collaborate with product teams, engineers, data specialists and external partners to craft impactful communications, run executive updates and deliver events and

Qualifications

• 5+ years' experience in internal communications, employee engagement or a related field.
• Experience communicating technology, digital transformation or AI-enabled programs to non-technical audiences
• Proven experience writing executive communications and board-level reporting
• Strong stakeholder management experience working with senior leaders across multiple brands or business units
• Experience managing digital communication platforms such as Workvivo, Microsoft 365, SharePoint, Slack, HubSpot and Salesforce
• Demonstrated event, recognition and community management experience.
• Strong writing, editing and storytelling skills
• Experience in incident or crisis communications
• High emotional intelligence with the ability to influence and engage diverse audiences
• Ability to work autonomously while building strong relationships across all levels of the organisation
• Tertiary qualification in Communications, Marketing, Business or a related discipline
• Travel industry experience and knowledge of Leisure brands will be highly regarded

Responsibilities

• Support the AI Transformation Lead and Change Manager in delivering AI transformation and capability uplift initiatives
• Produce and manage the AI Interview Series across email, Workvivo and the AI Learning Hub
• Lead AI awareness and engagement activities in partnership with organisations including Anthropic, OpenAI and Miro
• Develop and execute internal communications strategies and plans for the division
• Manage and optimise communication channels including email, Workvivo, SharePoint, Microsoft Teams, Slack, digital signage and the AI Learning Hub
• Create engaging content, communication toolkits, frameworks and templates that support consistent messaging
• Deliver newsletters, internal campaigns and awareness initiatives that drive engagement and understanding
• Develop and execute internal go-to-market communication plans for product launches, system rollouts and AI initiatives
• Lead communications during business-critical incidents and system outages, including stakeholder updates, escalation support and response protocols
• Support divisional leadership through executive communications, stakeholder engagement, planning events and strategic initiatives
• Plan and deliver recognition programs, conferences, team celebrations and partner events

Skills

Stakeholder management

Executive communications

Storytelling

Writing

Change management

AI awareness

Education

Bachelor-level in Communications/Marketing/Business

Tools

Workvivo

Microsoft 365

SharePoint

Slack

HubSpot

Salesforce

Job description

Flight Centre Travel Group seeks a Communications & Engagement Lead in Brisbane (South Bank) to shape how teams across the Agentic Accelerator and Digital Commerce connect, engage and build capability. You will support AI transformation and lead internal communications and employee engagement for about 280 team members.

You will collaborate with product teams, engineers, data specialists and external partners to craft impactful communications, run executive updates and deliver events and