AI Transformation & Internal Communications Lead

Product and Technology; Brisbane; Presencial; AUD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great Place To Work - Australia NewZe

Equal Opportunity Employer

Individualised Learning & Development

LinkedIn Learning access

Staff discounts

Travel discounts

Descripción de la vacante

Flight Centre Travel Group is seeking a Communications & Engagement Lead in South Bank, Brisbane to shape how teams across the Agentic Accelerator and Digital Commerce connect, engage and build capability.

You will partner with leaders, product teams and external partners to drive AI transformation, employee engagement and effective internal communications, including executive messaging and incident communications, delivering impactful programs and events.

Formación

• 5+ years' experience in internal communications or employee engagement.
• Experience communicating technology, digital transformation or AI-enabled programs to non-technical audiences.
• Proven experience writing executive communications and board-level reporting.
• Strong stakeholder management experience working with senior leaders across multiple brands or business units.
• Experience managing digital communication platforms such as Workvivo, Microsoft 365, SharePoint, Slack, HubSpot and Salesforce.

Responsabilidades

• Support the AI Transformation Lead and Change Manager in delivering AI transformation and capability uplift initiatives.
• Produce and manage the AI Interview Series across email, Workvivo and the AI Learning Hub.
• Lead AI awareness and engagement activities in partnership with organisations including Anthropic, OpenAI and Miro.
• Develop and execute internal communications strategies and plans for the division.
• Manage and optimise communication channels including email, Workvivo, SharePoint, Microsoft Teams, Slack, digital signage and the AI Learning Hub.
• Create engaging content, communication toolkits, frameworks and templates that support consistent messaging.
• Deliver newsletters, internal campaigns and awareness initiatives that drive engagement and understanding.
• Develop and execute internal go-to-market communication plans for product launches, system rollouts and AI initiatives.
• Lead communications during business-critical incidents and system outages, including stakeholder updates, escalation support and response protocols.
• Support divisional leadership through executive communications, stakeholder engagement, planning events and strategic initiatives.
• Plan and deliver recognition programs, conferences, team celebrations and partner events.

Conocimientos

Internal communications

Employee engagement

Stakeholder management

Executive communications

Content writing

Crisis communications

Event management

Storytelling

Digital transformation

AI communications

Educación

Tertiary qualification in Communications, Marketing, Business or a related discipline

Herramientas

Workvivo

Microsoft 365

SharePoint

Slack

HubSpot

Salesforce

Descripción del empleo

Flight Centre Travel Group is seeking a Communications & Engagement Lead in South Bank, Brisbane to shape how teams across the Agentic Accelerator and Digital Commerce connect, engage and build capability.

You will partner with leaders, product teams and external partners to drive AI transformation, employee engagement and effective internal communications, including executive messaging and incident communications, delivering impactful programs and events.