Command Center

XPT Software Australia Pty Ltd; Sydney; Vor Ort; AUD 120.000 - 150.000; Vollzeit

Zusammenfassung

XPT Software Australia Pty Ltd in Sydney seeks a Command Center Engineer to monitor enterprise infrastructure, applications, and cloud services using industry monitoring tools. You will detect alerts, validate incidents, and drive initial troubleshooting across on-site and client environments.

The role requires hands-on ITIL process experience, incident and problem management, escalation, and SLA reporting, with strong analytical and communication skills.

Qualifikationen

• Must have hands-on experience in enterprise command center operations, event monitoring, and incident management.
• Strong knowledge of major incident management, service desk operations, and IT operations support.
• Hands-on exposure to enterprise monitoring platforms: Splunk, SolarWinds, Nagios, Zabbix, Dynatrace, and AppDynamics.
• Familiarity with ITIL processes including incident, problem, change, and service request management.
• Proficient in monitoring infrastructure, servers, databases, networks, cloud services, and business-critical applications.
• Experience in alert triaging, escalation management, ticket handling, dashboard monitoring, outage communication, and SLA reporting.

Aufgaben

• Continuously monitor infrastructure, applications, databases, networks, and cloud services using enterprise monitoring tools.
• Identify alerts, validate incidents, perform initial troubleshooting, raise tickets, and coordinate with resolver groups for timely resolution.
• Manage incident lifecycles, support major incident bridges, communicate service impacts to stakeholders, and ensure compliance with SLA and operational procedures.
• Perform event correlation, alert analysis, impact assessment, outage tracking, escalation management, and service restoration activities.
• Monitor dashboard health, review recurring incidents, identify service trends, generate operational reports, and contribute to process improvement initiatives.
• Maintain operational documentation, runbooks, knowledge articles, escalation matrices, and monitoring procedures.
• Participate in shifts, handle priority incidents, coordinate change activities, validate scheduled maintenance windows, and support business continuity and disaster recovery exercises.

Kenntnisse

Command Center Ops

Event Monitoring

Incident Management

Major Incident Mgmt

Service Desk Ops

IT Ops Support

Splunk

SolarWinds

Nagios

Zabbix

Dynatrace

AppDynamics

SCOM

Jobbeschreibung

XPT Software Australia Pty Ltd | Contract

Command Center

Sydney, Australia | Posted on 10/01/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

Must Have Skills:

• The candidate should have strong experience in Enterprise CommandCenter Operations, Event Monitoring, Incident Management, Major IncidentManagement, Service Desk Operations, and IT Operations Support.
• The individual should possess hands-on experience with monitoringtools such as Splunk, SolarWinds, Nagios, Zabbix, Dynatrace, AppDynamics,SCOM, OEM, or similar enterprise monitoring platforms.
• Strong understanding of ITIL processes, including Incident Management,Problem Management, Change Management, and Service Request Management, isessential.
• The candidate should be proficient in monitoring infrastructure,servers, databases, network devices, cloud services, and business-criticalapplications.
• Experience in alert triaging, escalation management, tickethandling, dashboard monitoring, outage communication, and SLA reporting ismandatory. Strong analytical, troubleshooting, communication, and stakeholdermanagement skills are required.

Nice to Have Skills:

• Experience with ServiceNow, BMC Remedy, Opsgenie,PagerDuty, Microsoft Teams integrations, Power Automate, Splunk Dashboarddevelopment, Cloud Monitoring (AWS, Azure, OCI), Automation, Python,PowerShell, SQL, Grafana, Elasticsearch, Kibana, Ansible, and DevOps toolswould be advantageous.
• Exposure to Site Reliability Engineering (SRE),AIOps platforms, workflow automation, and reporting tools such as Power BI isalso beneficial.

Detailed Job Description:

• The Command Center Engineer will continuouslymonitor infrastructure, applications, databases, networks, and cloud servicesusing enterprise monitoring tools.
• The role is responsible for identifying alerts,validating incidents, performing initial troubleshooting, raising tickets,and coordinating with resolver groups for timely resolution.
• The engineer will manage incident lifecycles,support major incident bridges, communicate service impacts to stakeholders,and ensure compliance with SLA and operational procedures.
• The individual will perform event correlation,alert analysis, impact assessment, outage tracking, escalation management,and service restoration activities.
• The role includes monitoring dashboard health,reviewing recurring incidents, identifying service trends, generatingoperational reports, and contributing to process improvement initiatives.
• The Command Center Engineer will maintainoperational documentation, runbooks, knowledge articles, escalation matrices,and monitoring procedures.
• The role also involves participating in shifts,handling priority incidents, coordinating change activities, validatingscheduled maintenance windows, and supporting business continuity anddisaster recovery exercises.