Collections Officer - Permanent

InvoCare; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

InvoCare Rhodes, NSW is seeking a skilled Collections Officer to join our Finance team and manage a diverse Accounts Receivable portfolio. You will own the collections process, maintain customer relationships, and help optimise cash flow in a professional and compliant manner.

The role requires a minimum of five years in collections or AR with strong communication skills, attention to detail, and experience with ERP systems such as Oracle. This is a full-time on-site position based in Rhodes.

Qualifications

• Minimum 5 years' experience in Collections, Credit Control or Accounts Receivable.
• Strong knowledge of debt collection processes and AR reconciliations.
• Familiarity with ACCC Debt Collection Guidelines.

Responsibilities

• Manage a portfolio of outstanding accounts and achieve collection targets.
• Follow up overdue accounts with proactive communication and payment resolution.
• Reconcile customer accounts and allocate incoming payments.
• Generate statements and invoices.
• Handle customer queries and service tickets.
• Work closely with internal stakeholders across multiple business divisions.
• Maintain accurate collection records and documentation.
• Ensure compliance with company policies and ACCC debt collection guidelines.
• Contribute to continuous improvement initiatives within the Accounts Receivable function.

Skills

Collections

Credit Control

Accounts Receivable

Payment Allocation

ACCC Debt Collection Guidelines

Stakeholder Management

Communication Skills

Tools

Oracle ERP

Excel

Outlook

Job description

Rhodes, Sydney NSW | Accounts Receivable & Credit Control Full-Time Permanent Position

Join Australia's Leading Provider of Funeral, Memorial and Pet Care Services

At InvoCare, we're committed to supporting Australian families through life's most meaningful moments.Our trusted brands help thousands of families every year. Behind every service experience is a dedicated support team ensuring our operations run smoothly and efficiently.

We're currently seeking an experienced Collections Officer to join our Finance team in Rhodes and take ownership of a diverse Accounts Receivable portfolio.

About the Role

Reporting to the Invoice to Collect Manager, you'll manage an assigned ledger and play a critical role in maintaining healthy cash flow across our business. This is a hands-on role that blends collections expertise, stakeholder management, and customer service.

You will:

• Manage a portfolio of outstanding accounts and achieve collection targets
• Follow up overdue accounts through proactive communication and payment resolution
• Reconcile customer accounts and allocate incoming payments
• Generate statements and invoices
• Handle customer queries and service tickets
• Work closely with internal stakeholders across multiple business divisions
• Maintain accurate collection records and documentation
• Ensure compliance with company policies and ACCC debt collection guidelines
• Contribute to continuous improvement initiatives within the Accounts Receivable function

About You

We're looking for a confident and professional collections specialist who can balance commercial outcomes with outstanding customer service.

To be successful, you'll bring:

• Minimum 5 years' experience in Collections, Credit Control or Accounts Receivable
• Strong understanding of:
• Debt collection processes
• Accounts Receivable
• Account reconciliations
• Payment allocation
• Knowledge of ACCC Debt Collection Guidelines
• Strong communication skills and confidence handling sensitive conversations
• Intermediate Microsoft Excel and Outlook skills
• Experience with accounting or ERP systems (Oracle experience highly regarded)
• Excellent attention to detail and ability to manage competing priorities
• A collaborative approach and commitment to delivering exceptional service

Why Join InvoCare?

• Market-leading organisation with a national presence
• Supportive and collaborative team environment
• Modern Rhodes office location
• Opportunities for professional growth and development
• Stable business operating across essential services industries
• Work with a purpose-driven organisation that makes a meaningful difference to Australian families every day