Senior Accounts Receivable Officer

[axr] Recruitment & Search; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Extra family leave days

Job summary

axr Recruitment & Search is seeking a Senior Accounts Receivable Officer for a not-for-profit organisation on the Lower North Shore, Sydney. The role focuses on collections across resident accounts with largely automated billing, requiring empathetic conversations and careful negotiation on payment plans.

You will work in a supportive finance team, with hybrid work arrangements and a clear pathway toward AR Manager as the function grows.

Qualifications

• 3+ years of experience in accounts receivable or collections
• Consumer (B2C) collections experience
• Experience in education, aged care or similar consumer billing environments desirable
• Resilience and empathy in conversations with residents and families
• Strong reconciliation skills and attention to detail
• Good Excel skills and experience with a finance system (Epicor advantageous)
• Driver's licence is an advantage for site visits

Responsibilities

• Manage collections across resident accounts, contacting residents by phone, in person or via payment plans
• Handle sensitive conversations with residents and families about fees and how aged care fees work
• Process monthly charges, receipts, credits, refunds and direct debit runs in the finance system
• Maintain resident billing records, update fees and subsidies, and support reconciliation of government funding against statements
• Reconcile cash receipts to bank statements and assist month-end with overdue/debt reporting
• Maintain bond and loan registers and keep resident contract records up to date
• Meet families at village sites as needed and collaborate with finance, customer relations and village admin staff

Tools

Epicor

Job description

Senior Accounts Receivable Officer

Permanent, Full Time | Lower North Shore, Sydney
Hybrid Work Arrangement

Job Brief

Our client is looking for a Senior Accounts Receivable Officer to look after billing and collections across a portfolio of resident accounts. Billing is largely automated, so the focus of this role is working with the accounts that need attention and having conversations that call for empathy and a steady hand. It suits someone with consumer collections experience who wants a clear pathway into an AR Manager role.

About Our Client

Our client is a well established not for profit organisation. The finance team is close knit, social and supportive, and people help each other out when things get busy. The business is currently bringing its finance operations together under a new structure, which is creating room for people to grow.

Responsibilities

• Manage collections across resident accounts, working through overdue balances by phone, in person and through payment plans
• Handle sensitive conversations with residents and their families about fees, helping them understand their bill and how aged care fees work
• Process monthly charges, receipts, credits, refunds and direct debit runs in the finance system
• Keep resident billing records accurate, update fees and subsidies, and support the reconciliation of government funding against payment statements
• Reconcile cash receipts to bank statements and support month end with reconciliations and reporting on overdue and large debts
• Maintain bond and loan registers and keep resident contract records up to date
• Meet with families at village sites when needed, with pool cars available
• Work closely with the wider finance team, customer relations and village administration staff

Requirements

• 3+ years of experience in accounts receivable or collections, ideally at a senior level
• Consumer (B2C) collections experience, where you have dealt directly with individuals and families rather than businesses
• Experience from education, aged care, NDIS, home care or similar consumer billing environments desirable.
• Resilience and empathy in equal measure, with the confidence to hold firm on difficult conversations while finding workable solutions
• Strong reconciliation skills and attention to detail
• Good Excel skills and experience working in a finance system, with Epicor an advantage
• A driver's licence is an advantage for site visits

What's on Offer

• Hybrid working with 2 to 3 days from home once settled in, and extra family leave days on top of annual leave
• A clear pathway to AR Manager as the AR function grows
• A supportive, social finance team with a strong culture and a structured induction