Support Officer (Level 2)

Interfi Systems PTY LTD; Australia; Remote; AUD 63,000 - 77,000; Full time

Job summary

Interfi Systems PTY LTD is seeking a Level 2 Customer Support specialist for its Geelong/Sydney CBD operations. This full-time role pays around AU$70,000+ plus super and sits in the CBD service delivery team.

You will handle escalations that require code-level investigation, dig into logs and configurations, and work with engineering to identify root causes and remediation. The position offers a clear path toward development work on complex fintech software.

Qualifications

• 2+ years in technical/application support or junior software development.
• Working knowledge of a programming language (C#/.NET preferred) and the ability to read and modify code.
• Strong troubleshooting skills across application logs, configuration and databases.
• Clear, client-focused written and verbal communication.
• Excellent role for someone aspiring to be a developer.

Responsibilities

• Own escalated support issues that require code-level investigation and resolution.
• Diagnose complex problems by analysing logs, configuration, data and source code.
• Work within the service delivery team alongside developers and implementation staff.
• Reproduce, document and resolve defects, and feed recurring issues back into the product.
• Mentor Level 1 Support Officers and help strengthen the knowledge base.

Skills

SQL

C#/.NET

Troubleshooting

Communication

Tools

REST APIs

CI/CD

Job description

Geelong CBD / Sydney CBD Customer Support Level 2 $70,000+ super

Full-time CBD

About the role

Our Support Officers keep clients moving, and our Level 2 team is where the hardest problems land. Sitting within the service delivery team as a hands-on application manager, you will take the escalations Level 1 cannot resolve, dig into the code and configuration behind them, and determine root cause and remediate or work with engineering to improve the platform. It is an ideal role for someone who enjoys both solving client problems and is looking for a pathway to writing code for complex banking software.

What you’ll do

• Own escalated support issues that require code-level investigation and resolution.
• Diagnose complex problems by analysing logs, configuration, data and source code.
• Work within the service delivery team alongside developers and implementation staff.
• Reproduce, document and resolve defects, and feed recurring issues back into the product.
• Mentor Level 1 Support Officers and help strengthen the knowledge base.

What we’re looking for

• 2+ years in technical/application support or junior software development.
• Working knowledge of a programming language (C#/.NET preferred) and the ability to read and modify code.
• Strong troubleshooting skills across application logs, configuration and databases.
• Confident SQL for investigating and correcting data issues.
• Clear, client-focused written and verbal communication.
• Excellent role for someone aspiring to be a developer.

Nice to have

• Experience supporting or developing financial services / fintech applications.
• Familiarity with REST APIs and application architecture.
• Exposure to CI/CD and modern deployment practices.
• ITIL or formal support framework experience.

How we hire

We keep our process clear and respectful of your time: a short intro call, a conversation with the hiring manager, a practical working session relevant to the role, and a final team conversation. We’ll always tell you where you stand.

Interfi Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — and are happy to provide accommodations during the hiring process, just let us know.