Coach, Selling and Service - Nike, Homebush

Nike; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Uniform provided

Access to exclusive drops

Birthday leave

Wellbeing program

Job summary

Nike Retail is seeking a Coach - Service & Selling (2IC) to lead a busy Liverpool store team in Australia. You will drive customer service excellence, coach staff, and manage performance to hit KPIs while fostering a fun, inclusive environment.

You will work under the Assistant Head Coach and contribute to personal growth, development opportunities, and benefits including employee discounts and product perks. Weekend/evening/holiday availability is required.

Qualifications

• Previous retail leadership experience, ideally focusing on service/sales, checkout, product and consumer metrics.
• Exceptional written and verbal communication.
• Time management skills.
• Ability to think on the fly.

Responsibilities

• Lead: ensure the team provide fantastic customer service!
• Coach: provide leadership, people development and feedback to elevate your department through training, performance management, as well as succession and career planning
• Drive: assist the team to achieve targets and KPIs by unlocking their potential
• Inspire: care about the team and, most importantly, have fun!

Job description

WHO WE ARE?

Nike isn’t just about outfitting athletes—it’s about pushing boundaries, chasing dreams, and redefining what’s possible. We seek bold thinkers, creators, and leaders who bring passion and energy to the game. At Nike Retail, you’re the face of the brand, delivering top-tier service and product expertise to a community that lives for sport and style. Ready to grow, innovate, and be part of something bigger? Let’s make it happen.

WHO ARE WE LOOKING FOR?

Are you a natural leader? Do you have experience coaching and inspiring large teams? Nike is on the lookout for a Coach - Service & Selling (2IC) to join our Liverpool store.

WHAT WILL YOU WORK ON?

Leading a team of employees, you'll be part of a diverse and inclusive team with opportunities for personal growth and professional development, all in a casual work environment where you can be your authentic self. And, with a generous employee discount and impressive benefits, we’re confident you’re going to love it here!

Reporting into the Assistant Head Coach (Service & Selling), you will:

• Lead: ensure the team provide fantastic customer service!
• Coach: provide leadership, people development and feedback to elevate your department, through training, performance management, as well as succession and career planning
• Drive: assist the team to achieve targets and KPIs by unlocking their potential
• Inspire: care about the team and, most importantly, have fun!

You’ll get to work with an amazing and supportive instore leadership team, from Head Coach to Athletes and anyone in-between!

What You Bring

We are wanting to speak with talented retail leaders that can head up our Service & Selling department. To be successful in this role, these are all the great things you can bring to Nike;

• Your passion for the Nike brand
• Your previous retail leadership experience, ideally focusing on service/sales, checkout, product and consumer metrics
• Your exceptional written and verbal communication
• Your time management skills
• Your ability to think on the fly

WHAT’S IN IT FOR YOU?

• At Nike we believe in human potential. We will invest in you as a Leader and focus on your development
• Competitive salary and generous product discounts
• Full uniform provided twice per year
• Access to special release product
• Birthday leaves
• Wellbeing program and tools

Join Nike as the newest Coach - Selling & Service, where you'll work on a rotating roster and must be available to work weekends, evenings and holidays as needed. If you're passionate about retail and leading people, we’d love to hear from you!