Coach, Selling and Service - Nike, Homebush

FashionUnited; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Employee discount

Uniform provided twice per year

Access to special release product

Birthday leave

Wellbeing program

Job summary

Nike Retail in Homebush is seeking a motivated Coach - Selling & Service to lead and inspire a high-performing team. You will coach staff, deliver outstanding customer experiences, and drive sales and store priorities in a fast-paced, inclusive environment.

The role requires weekend/evening availability on a rotating roster. Nike offers an employee discount, uniform provision, and access to exclusive product releases as part of a comprehensive benefits package.

Qualifications

• Proven experience leading large teams in a retail environment.
• Strong communication and people development skills.
• Ability to drive performance metrics and customer satisfaction.

Responsibilities

• Lead a team to deliver exceptional customer service.
• Provide coaching, feedback and career development for team members.
• Drive KPIs and sales targets through team empowerment.
• Foster an inclusive, energetic store culture and coach on product knowledge.

Skills

Retail leadership

Customer service

Staff coaching

KPIs

Job description

Coach, Selling and Service - Nike, Homebush

Coach, Selling and Service - Nike, Homebush

WHO WE ARE?

Nike isn’t just about outfitting athletes—it’s about pushing boundaries, chasing dreams, and redefining what’s possible. We seek bold thinkers, creators, and leaders who bring passion and energy to the game. At Nike Retail, you’re the face of the brand, delivering top-tier service and product expertise to a community that lives for sport and style. Ready to grow, innovate, and be part of something bigger? Let’s make it happen.

WHO ARE WE LOOKING FOR?

Are you a natural leader? Do you have experience coaching and inspiring large teams? Nike is on the lookout for a Coach - Service & Selling (2IC) to join our Liverpool store.

WHAT WILL YOU WORK ON?

Leading a team of employees, you'll be part of a diverse and inclusive team with opportunities for personal growth and professional development, all in a casual work environment where you can be your authentic self. And, with a generous employee discount and impressive benefits, we’re confident you’re going to love it here!

Reporting into the Assistant Head Coach (Service & Selling), you will:

Lead: ensure the team provide fantastic customer service!

Coach: provide leadership, people development and feedback to elevate your department, through training, performance management, as well as succession and career planning

Drive: assist the team to achieve targets and KPIs by unlocking their potential

Inspire: care about the team and, most importantly, have fun!

You’ll get to work with an amazing and supportive instore leadership team, from Head Coach to Athletes and anyone in-between!

WHAT YOU BRING:

We are wanting to speak with talented retail leaders that can head up our Service & Selling department.To be successful in this role, these are all the great things you can bring to Nike;

Your passion for the Nike brand

Your previous retail leadership experience, ideally focusing on service/sales, checkout, product and consumer metrics

Your exceptional written and verbal communication

Your ability to think on the fly

WHAT’S IN IT FOR YOU?

At Nike we believe in human potential. We will invest in you as a Leader and focus on your development

Competitive salary and generous product discounts

Full uniform provided twice per year

Access to special release product

Birthday leaves

Wellbeing program and tools

Join Nike as the newest Coach - Selling & Service, where you'll work on a rotating roster and must be available to work weekends, evenings and holidays as needed. If you're passionate about retail and leading people, we’d love to hear from you!

Want to know more about working at Nike Inc.?

Job Title:

Coach, Selling and Service - Nike, Homebush