Coach, Selling And Service - Nike, Homebush

Nike.Com; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Uniform provided twice per year

Access to special release products

Birthday leaves

Wellbeing program and tools

Job summary

Nike Retail in Liverpool is seeking a Coach - Service & Selling (2IC) to lead and inspire a dynamic team, delivering top-tier service and product expertise to a community that loves sport and style. This role requires weekend, evening, and holiday availability and a passion for retail leadership.

You’ll report to the Assistant Head Coach, coach and develop staff, drive KPI performance, and create a positive, inclusive work environment where everyone can grow and have fun.

Qualifications

• Retail leadership experience focusing on service/sales, checkout, product and consumer metrics.
• Exceptional written and verbal communication.
• Time management and the ability to think on the fly.

Responsibilities

• Lead and inspire a team to deliver fantastic customer service.
• Coach and develop staff through training, performance management and career planning.
• Drive KPI achievement by unlocking team potential and delivering results.
• Inspire the team and foster a fun, inclusive store culture.

Skills

Retail leadership

Team leadership

Communication skills

Time management

Adaptability

Job description

Nike isn’t just about outfitting athletes—it’s about pushing boundaries, chasing dreams, and redefining what’s possible. We seek bold thinkers, creators, and leaders who bring passion and energy to the game. At Nike Retail, you’re the face of the brand, delivering top-tier service and product expertise to a community that lives for sport and style. Ready to grow, innovate, and be part of something bigger? Let’s make it happen.

WHO ARE WE LOOKING FOR?

Are you a natural leader? Do you have experience coaching and inspiring large teams? Nike is on the lookout for a Coach - Service & Selling (2IC) to join our Liverpool store.

WHAT WILL YOU WORK ON?

Leading a team of employees, you'll be part of a diverse and inclusive team with opportunities for personal growth and professional development, all in a casual work environment where you can be your authentic self. And, with a generous employee discount and impressive benefits, we’re confident you’re going to love it here!

Reporting into the Assistant Head Coach (Service & Selling), you will:

• Lead: ensure the team provide fantastic customer service!
• Coach: provide leadership, people development and feedback to elevate your department, through training, performance management, as well as succession and career planning
• Drive: assist the team to achieve targets and KPIs by unlocking their potential
• Inspire: care about the team and, most importantly, have fun!

You’ll get to work with an amazing and supportive instore leadership team, from Head Coach to Athletes and anyone in-between!

WHAT YOU BRING:

We are wanting to speak with talented retail leaders that can head up our Service & Selling department. To be successful in this role, these are all the great things you can bring to Nike;

• Your passion for the Nike brand
• Your previous retail leadership experience, ideally focusing on service/sales, checkout, product and consumer metrics
• Your exceptional written and verbal communication
• Your time management skills
• Your ability to think on the fly

WHAT’S IN IT FOR YOU?

• At Nike we believe in human potential. We will invest in you as a Leader and focus on your development
• Competitive salary and generous product discounts
• Full uniform provided twice per year
• Access to special release product
• Birthday leaves
• Wellbeing program and tools

Join Nike as the newest Coach - Selling & Service, where you'll work on a rotating roster and must be available to work weekends, evenings and holidays as needed. If you're passionate about retail and leading people, we’d love to hear from you!

Coach, Selling and Service - Nike, Homebush • 2000, NSW, AU