CMDB Governance & Data Quality Analyst (Hybrid Sydney)

RBA; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Fixed-term contract

Job summary

The Reserve Bank of Australia is seeking an experienced Configuration Analyst to drive CMDB data quality, governance and remediation across a major technology portfolio supporting Payments Settlements. This hands-on role focuses on accurate and maintainable CI data within ServiceNow, with three days per week in our Sydney office under a hybrid model.

You will collaborate with technology teams, asset managers and the ITOM Specialist to close data gaps, establish ownership, implement governance

Qualifications

• Experience with ServiceNow CMDB and Configuration Management processes.
• Strong understanding of ITIL and Configuration Management principles.
• Experience in data quality improvement, governance and compliance activities.
• Strong stakeholder engagement and influencing skills. Experience developing reports, dashboards and performance metrics.
• A passion for improving processes, data quality and operational outcomes.

Responsibilities

• Identifying and remediating CMDB data quality and completeness gaps.
• Establishing CI ownership, governance and accountability across technology teams.
• Defining CMDB health metrics and building reporting that helps teams manage their assets and services.
• Implementing certification and attestation processes to support ongoing data governance.
• Educating stakeholders on Configuration Management practices, RACI responsibilities and the importance of maintaining accurate CMDB data.
• Partnering with our ITOM Specialist to investigate Discovery issues and improve data accuracy.
• Reinforcing asset commissioning and decommissioning processes to improve CMDB and asset lifecycle management.

Skills

ServiceNow CMDB

ITIL

Data governance

Stakeholder engagement

Reporting dashboards

CMDB governance

Tools

ServiceNow

Job description

The Reserve Bank of Australia is seeking an experienced Configuration Analyst to drive CMDB data quality, governance and remediation across a major technology portfolio supporting Payments Settlements. This hands-on role focuses on accurate and maintainable CI data within ServiceNow, with three days per week in our Sydney office under a hybrid model.

You will collaborate with technology teams, asset managers and the ITOM Specialist to close data gaps, establish ownership, implement governance