Assistant Store Manager - Hay St

T2 Tea; Perth; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus incentives

Employee discount

Moment Makers program

Job summary

T2 Tea is seeking an Assistant Store Manager in Australia to help lead our team and create memorable tea experiences for customers. You will support daily operations, merchandising, and stock management while coaching staff to deliver exceptional service across the store.

Ideal candidates have prior team leadership experience, strong communication, and time management skills. This role offers a hybrid work arrangement and contributes to our in-store sales and training programs.

Qualifications

• Previous team leadership or supervisory experience preferred.
• Excellent communication and time management skills.
• Retail store or customer-service experience beneficial.

Responsibilities

• Assist Store Manager with day-to-day store operations and team leadership.
• Lead visual merchandising and stock deliveries.
• Coach team to deliver exceptional in-store experiences.
• Support budgeting and cost control for the store.
• Lead the store in the Store Manager's absence.
• Provide training on customer service and product knowledge.
• Occasional Sundays required.

Skills

Leadership

Communication

Time management

Organisational skills

Customer service

Team leadership

Job description

Looking for a role that fills your cup? Good news, T2 Tea is looking for an Assistant Store Manager to join its passionate team.
This isn’t just retail. It’s an immersive tea experience. If you love creating memorable experiences, sharing stories, and connecting with customers with the perfect brew, this is the role for you.

About Us

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia and New Zealand.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

• Assist the Store Manager with the day-to-day management of the retail store with leading the team, visual merchandising, managing deliveries and stock.
• Coach the team to deliver exceptional experiences for our customer to shop seamlessly throughout the store.
• Support the Store Manager to achieve budgeted sales and manage controllable costs for the store.
• Lead the store and team in absence of a Store Manager on duty.
• Support the training of the team in customer service, product knowledge and operational responsibilities.
• Encourage development with the team by providing timely feedback.
• Regular Sunday work is required for this role.

About you

• Passionate and motivated to deliver results and will confidently support your manager and team.
• Have great communication skills, strong time management and organisational skills.
• Previous team leader, key holder or management experience is advantageous.

Life at T2

• Competitive salary with bonus earning potential with T2’s performance incentive program + sales incentives.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
• Employee Assistance Program (EAP).

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

No agencies please – we have this one brewing in-house.