Assistant Store Manager - Indooroopilly

T2 Tea; Brisbane; On-site; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Bonus program

Tea discount 50%

Recognition program

Volunteer leave

Employee Assistance Program

Job summary

T2 Tea is seeking an Assistant Store Manager in Brisbane to join its passionate team. You will lead the in-store team, coach staff to deliver memorable customer experiences, and assist in achieving sales targets while managing stock and operations.

This role offers opportunities for growth within a globally connected tea brand with a strong emphasis on hospitality and brand experience. Applicants should enjoy a collaborative environment, be comfortable with weekend shifts (including Sundays),

Qualifications

• Experience leading teams in retail or hospitality environments.
• Excellent interpersonal and communication skills.
• Ability to manage time and prioritize tasks in a busy store.

Responsibilities

• Assist the Store Manager with daily store operations and stock management.
• Coach the team to deliver exceptional customer experiences across the store.
• Support the Store Manager to meet budgeted sales and control store costs.
• Lead the store and team in the Store Manager's absence.
• Support training in customer service, product knowledge, and operational tasks.
• Encourage development with timely feedback to staff.
• Regular Sunday work is required.

Skills

People leadership

Communication

Time management

Customer service

Job description

Looking for a role that fills your cup? Good news, T2 Tea is looking for an Assistant Store Manager to join its passionate team.

This isn’t just retail. It’s an immersive tea experience. If you love creating memorable experiences, sharing stories, and connecting with customers with the perfect brew, this is the role for you.

About Us

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia and New Zealand.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection op ens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

• Assist the Store Manager with the day-to-day management of the retail store with leading the team, visual merchandising, managing deliveries and stock.
• Coach the team to deliver exceptional experiences for our customer to shop seamlessly throughout the store.
• Support the Store Manager to achieve budgeted sales and manage controllable costs for the store.
• Lead the store and team in absence of a Store Manager on duty.
• Support the training of the team in customer service, product knowledge and operational responsibilities.
• Encourage development with the team by providing timely feedback.
• Regular Sunday work is required for this role.

About you

• Passionate and motivated to deliver results and will confidently support your manager and team.
• Have great communication skills, strong time management and organisational skills.
• Previous team leader, key holder or management experience is advantageous.

Life at T2

• Competitive salary with bonus earning potential with T2’s performance incentive program + sales incentives.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
• Employee Assistance Program (EAP).

About the application process

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

No agencies please – we have this one brewing in-house.