Club Supervisor: Lead Guest Experience & Operations

Australian Turf Club; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Generous leave

Complimentary parking

Unique workplace culture

Job summary

The Australian Turf Club is seeking a Club Supervisor for Rosehill Bowling Club in Sydney, NSW. You will lead daily operations, balance cash processes, and coach a team to deliver outstanding guest experiences while ensuring compliance and safety across the venue.

This hands-on leadership role requires RSA and Advanced RCG qualifications, strong customer service skills, and the ability to manage a rotating seven-day roster, including evenings, weekends and public holidays.

Qualifications

• Previous supervisor or team leader experience within a club, hospitality or gaming environment.
• Strong communication, problem solving and customer service skills.
• Ability to work a rotating 7-day roster including evenings, weekends and public holidays.

Responsibilities

• Lead daily club operations, including opening and closing procedures, cash reconciliation and reporting
• Supervise, coach and support team members to deliver exceptional customer service standards
• Ensure RSA, RCG, gaming, club and legislative compliance
• Monitor venue presentation, stock levels, safety and security standards across all areas
• Respond to operational demands and manage staffing resources

Skills

Leadership

Customer service

Communication

Problem solving

Job description

The Australian Turf Club is seeking a Club Supervisor for Rosehill Bowling Club in Sydney, NSW. You will lead daily operations, balance cash processes, and coach a team to deliver outstanding guest experiences while ensuring compliance and safety across the venue.

This hands-on leadership role requires RSA and Advanced RCG qualifications, strong customer service skills, and the ability to manage a rotating seven-day roster, including evenings, weekends and public holidays.