Club Supervisor

ForgeHR; Georges River; On-site; AUD 42,000 - 55,000; Full time

Job summary

Grandviews Bowling Club is seeking a Club Supervisor to lead daily operations with energy and a customer-first approach. You will oversee guest experiences, safety, and staff scheduling in a casual role that could move to full-time or part-time for the right person.

The ideal candidate brings hospitality experience, strong leadership, and a commitment to service excellence, with flexibility to work nights and weekends and to obtain required gaming and service certifications.

Qualifications

• Previous experience in hospitality.
• Lead by example and uphold high customer service standards.
• Positive attitude and willingness to learn.
• Strong time management, communication and problem-solving skills.
• Professionalism, integrity and responsibility.
• Availability to work nights and weekends.
• Willingness to obtain Advanced Responsible Conduct of Gaming certification.
• RCG certification required.
• RSA certification required.
• Advanced RCG or willingness to obtain.

Responsibilities

• Ensure seamless club operations and excellent customer service.
• Supervise staff and maintain high standards.
• Ensure compliance with legislation and safety requirements.
• Maintain clear communication across team.
• Schedule shifts and manage incident reporting.

Skills

Hospitality experience

Leadership

Customer service

Time management

Communication

Problem-solving

Education

RSA certification

RCG certification

Advanced RCG (or willingness to obtain)

Job description

Professional, Reliable, Awesome Customer Service Skills & a Natural Leader.

If this sounds like you, we have the perfect job for you!

Club Supervisor - Grandviews Bowling & Recreation Club

Grandviews Bowling Club is looking for an energetic, enthusiastic, and proactive self-starter with a keen interest for a career in hospitality.

This fantastic position will give the successful candidate the opportunity to work with a great team of experienced members of staff, at a leading club with a strong reputation for providing exceptional standard of facilities.

As a Club Supervisor, you will play a pivotal role in ensuring the seamless operation of our club, focusing on delivering exceptional customer service, maintaining compliance with legislation, and supervising staff to uphold the highest standards. Your responsibilities will encompass various aspects of club operations, including customer service, compliance, occupational health and safety, staff supervision, and communication. This is a casual position, however could lead to a full time or part-time position for the right person.

What you would bring:

• Previous experience in hospitality.
• The ability to lead by example and uphold high standards in customer service.
• A positive attitude and a willingness to learn and improve.
• Great time management, communication, and problem-solving skills.
• Demonstrated professionalism, integrity, and a sense of responsibility.
• Availability to work nights and weekends.
• Willingness to obtain Advanced Responsible Conduct of Gaming certification.

Minimum Qualifications:

• Responsible Conduct of Gambling (RCG) certification.
• Responsible Service of Alcohol (RSA) certification.
• Advanced RCG. Or willing to obtain.