Club Operations & Gaming Lead

West Adelaide Football Club; Adelaide; On-site; AUD 70,000 - 105,000; Full time

Job summary

West Adelaide Football Club in Adelaide is seeking a hands-on Hospitality Venue Manager to lead day-to-day operations of a licensed club. You will oversee service delivery, gaming, compliance and team performance while creating a safe, welcoming and commercially successful environment for customers and staff.

With the upcoming $25 million redevelopment of our Richmond home, this is an exciting time to join and help shape the next chapter of hospitality operations.

Qualifications

• Experience leading a licensed hospitality venue
• Staff supervision and rostering experience
• Gaming operations and venue compliance experience
• Current RSA certification and gaming approvals/training for SA
• Flexible roster including evenings, weekends, holidays, game days and functions

Responsibilities

• Lead daily venue operations across hospitality, food and beverage and gaming areas.
• Supervise, support and develop staff to deliver high standards of service and operational performance.
• Prepare rosters and coordinate staffing requirements for evenings, weekends, public holidays, game days and functions.
• Manage ordering, stock control, cash handling and point-of-sale processes.
• Monitor gaming operations and maintain compliance with relevant licensing and regulatory requirements.
• Resolve customer issues professionally and maintain a positive customer experience.
• Apply responsible gambling, AML/CTF, food safety and work health and safety practices.
• Maintain accurate operational records and support continuous improvement across the venue.

Skills

Staff supervision

Rostering

Customer service

Leadership

Communication

Problem solving

Attention to detail

Tools

POS systems

Stock control systems

Microsoft Office

Gaming systems

Job description

West Adelaide Football Club in Adelaide is seeking a hands-on Hospitality Venue Manager to lead day-to-day operations of a licensed club. You will oversee service delivery, gaming, compliance and team performance while creating a safe, welcoming and commercially successful environment for customers and staff.

With the upcoming $25 million redevelopment of our Richmond home, this is an exciting time to join and help shape the next chapter of hospitality operations.