Bar and Gaming Manager

West Adelaide Football Club; Adelaide; Vor Ort; AUD 70.000 - 105.000; Vollzeit

Zusammenfassung

West Adelaide Football Club in Adelaide is seeking a hands-on Hospitality Venue Manager to lead day-to-day operations of a licensed club. You will oversee service delivery, gaming, compliance and team performance while creating a safe, welcoming and commercially successful environment for customers and staff.

With the upcoming $25 million redevelopment of our Richmond home, this is an exciting time to join and help shape the next chapter of hospitality operations.

Qualifikationen

• Experience leading a licensed hospitality venue
• Staff supervision and rostering experience
• Gaming operations and venue compliance experience
• Current RSA certification and gaming approvals/training for SA
• Flexible roster including evenings, weekends, holidays, game days and functions

Aufgaben

• Lead daily venue operations across hospitality, food and beverage and gaming areas.
• Supervise, support and develop staff to deliver high standards of service and operational performance.
• Prepare rosters and coordinate staffing requirements for evenings, weekends, public holidays, game days and functions.
• Manage ordering, stock control, cash handling and point-of-sale processes.
• Monitor gaming operations and maintain compliance with relevant licensing and regulatory requirements.
• Resolve customer issues professionally and maintain a positive customer experience.
• Apply responsible gambling, AML/CTF, food safety and work health and safety practices.
• Maintain accurate operational records and support continuous improvement across the venue.

Kenntnisse

Staff supervision

Rostering

Customer service

Leadership

Communication

Problem solving

Attention to detail

Tools

POS systems

Stock control systems

Microsoft Office

Gaming systems

Jobbeschreibung

More than a hospitality role. You're part of the club.

Join a passionate, close knit team where strong camaraderie, good humour and a shared love of the club make for a lively and rewarding workplace. Working alongside elite footballers, coaches, staff and volunteers, you'll experience the energy of a SANFL club while making a real contribution to its success.

With the newly announced $25 million redevelopment of our Richmond home, including a new function room and upgraded facilities, this is an exciting time to join West Adelaide and help shape the next chapter of our hospitality operations.

About the role

Lead the day-to-day operations of a licensed club. You will oversee service delivery, gaming operations, compliance and team performance while creating a safe, welcoming and commercially successful environment for customers and staff.

Key responsibilities

Lead daily venue operations across hospitality, food and beverage and gaming areas.

Supervise, support and develop staff to deliver high standards of service and operational performance.

Prepare rosters and coordinate staffing requirements for evenings, weekends, public holidays, game days and functions.

Manage ordering, stock control, cash handling and point-of-sale processes.

Monitor gaming operations and maintain compliance with relevant licensing and regulatory requirements.

Resolve customer issues professionally and maintain a positive customer experience.

Apply responsible gambling, AML/CTF, food safety and work health and safety practices.

Maintain accurate operational records and support continuous improvement across the venue.

What we're looking for

Demonstrated experience leading a licensed hospitality venue, hotel, club or comparable food and beverage operation.

Proven capability in staff supervision, rostering, ordering, stock control, cash management and customer issue resolution.

Practical experience in gaming operations and venue compliance.

Current Responsible Service of Alcohol certification and all gaming approvals, training and clearances required to perform the role in South Australia.

Sound understanding of responsible gambling, AML/CTF, food safety and work health and safety obligations relevant to venue operations.

Availability to work a flexible roster including evenings, weekends, public holidays, game days and functions.

Competence using point-of-sale, rostering, stock control, gaming and Microsoft Office systems.

Strong leadership, communication, organisation and problem-solving skills.